Dana Monteith Email & Phone Number

Salisbury, NC

Salisbury, North Carolina, USA

Salisbury, NC, USA

I built this team of 11 ServiceNow power users from the ground up – establishing policies, procedures, best practices, training and communications for incidents, KPI reporting, onsite and crisis management escalations. We support 50K users across 1300 retail stores, 10 distribution centers and 3 corporate offices. In this role, I’ve contributed to the.

Scarborough, ME

Hired to replicate previous Executive Support success, I established yet another White Glove Support team – this time for Retail Executives, during a period marked by corporate acquisitions, divestitures and IT revamps.I led daily Corporate Desk Side, Retail Level II and White Glove Support team operations prior to outsourcing, directed all IT acquisitions.

I decided to take the plunge and jump into IT in an official capacity. Delhaize hired me as an early ITSM advocate, where I led the in-house return of our outsourced Level II and Desk Side Support. My efforts streamlined processes, and tangibly improved customer service engagement and prompt issue resolution. My team of 15 troubleshot, researched.

Scarborough, ME

I discovered my love of tech working in the home mortgage industry, and acquired technical and leadership skills while serving double duty as technical support go-to for data server backups, laptop configurations and ticket systems development.In fact, I developed and implemented a digital scanning storage system that decreased time to close while also.