Designs, develops, implements, monitors, and communicates Xcel Energy’s health and welfare programs, including medical, dental, vision, life insurance, paid time off, disability plans, spending accounts, and work-life programs. Ensures Xcel Energy remains competitive in the marketplace by improving or securing favorable policies and coverage. Responsible for compliance with legal and regulatory requirements, including reporting, analysis, and administration of health and welfare programs. Provides consultative services across all business areas, with a focus on vendor selection, management, and benefit program compliance. A key part of this role is developing communication strategies to drive behavioral change and increase benefit utilization, while overseeing and ensuring the accuracy of vendor communications.

-Aligned benefit initiatives with company growth strategy, business objectives, and goals for talent acquisition and retention, driving organizational success and employee satisfaction.-Led the design, implementation, and administration of health, wellness, retirement, and other benefits programs, collaborating with internal stakeholders and ensuring compliance with legal requirements.-Successfully managed vendor relationships, negotiated contracts, and resolved issues, ensuring high-quality and cost-effective benefits service delivery.-Directed comprehensive compliance oversight for all North American benefit programs, encompassing medical, dental, vision, FSA/HSA, Life Plans, LTD, STD, 401(k), COBRA and wellness plans, ensuring adherence to regulatory standards and optimizing program efficiency and effectiveness.-Designed and executed the comprehensive communication and marketing plan for all benefit related materials and events, supporting over 2000 eligible employees.-Empowered Employee Relations team and business leaders through comprehensive mentoring and guidance, enhancing their ability to articulate benefit plans to employees with clarity and confidence, resulting in improved employee satisfaction and understanding.-Collaborated with HR and leadership to align benefits offerings with employee preferences, contributing to a positive workplace culture.-Analyzed benefits-related data to identify trends and opportunities for program enhancements, preparing regular reports for executive leadership.-Spearheaded accurate and efficient processing of day-to-day benefit changes and enrollments, collaborating closely with payroll to achieve a reduction in benefit deduction errors, enhancing financial accuracy and employee satisfaction.-Addressed discrepancies and issues related to benefit deductions and premiums promptly and collaboratively.-Fostered employee engagement by proactively addressing benefits-related concerns and providing guidance to employees.

-Partner with the Director and CHRO on key benefit initiatives-First point of contact for all benefits-related issues and requests from internal partners - employees, HR teammates, managers, senior leaders-Execution of various recurring benefit business processes; surveys, audits and testing, making recommendations on improvements and identifying inefficiencies-Support benefit plan renewal activities and coordinate annual enrollment tasks, events and communications for multiple states-Maintain communications/marketing plan including summaries and supplements for benefits and well-being initiatives-Continuous learning and application of new developments in the compliance and vendor space as they relate to the areas of benefits and well-being-Including all other duties of my Benefits Specialist role

• Oversee benefits orientations for new employees• Serve as subject matter expert on a variety of employee benefit policies, plans and programs• Support employees by assisting in resolving interface errors, plan design challenges, and other employee issues• Responsible for the administration of the 401(k) retirement plans• Participate with broker and HR Director to lead benefits strategy and identify plan design options that best meet employee needs• Implement plan design or strategic benefits changes• Manage the Benefits Open Enrollment project plan and draft/edit all related communications• Manage the benefits open enrollment process• Ensure compliance with all federal, state, and local benefit laws and regulations, including 5500's, SPDs, ERISA, ACA, COBRA, etc.• Ensure accuracy of HR data entered in the HRIS for benefit changes and other related data• Assist with annual external audits of employee benefit plans working directly with auditors, and finance• Support other HR professionals by resolving escalated benefits issues and providing technical benefits expertise

As an HR Coordinator, I facilitate multiple disciplines under the HR umbrella. I assist the Senior Benefits and Employee Relations Specialist with benefits administration including 401k, HSA/FSAs and COBRA. I own the weekly new hire on-boarding along with entering them into the HRIS system through the ATS system with precision and accuracy. I also coordinate with the hiring managers to make sure compensation plans are aligned with the positions hired for, along with the associated job descriptions. For the almost 2,000 employees, any changes to compensation plans or job descriptions are created and processed by me.

Though mediation and conflict resolution, I respectfully resolve escalated customer service issues between residents, vendors, and board members. I direct and manage the day to day schedule of the office and maintenance personnel to provide high-level customer service to the community.Implement and develop up-to-date policies, procedures and regulations for owners, residents, and vendors. I utilize Microsoft Office tools to increase productivity and efficiency along with streamlining data keeping. I assist the property manager and board members to write and edit correspondence, notes, and web content. I have a strong attention to detail for meeting minutes of Home Owners Association board meetings. I manage and direct the after hours security team on daily tasks. I have sourced new technology and develop a new package tracking system for all incoming parcels. I have also digitized the paperwork kept for the condominiums for efficiency and streamline the search for information.

Assist Team Lead with creating and maintaining efficient practices to ensure success for the sales team. Assist Team Lead with on-boarding and training new Customer Specialists. Provide excellent customer satisfaction by greeting all customers promptly and in a courteous manner. Take customers on test drives and ensure the customer understands the vehicle’s operating features. Educate customers on accessories and financial products. Complete paperwork with respect to privacy and confidentiality of personal information. Explain available finance options. Use DealerSocket effectively, with respect to privacy, to track all customer interactions.

Provided human resources support to customer specialists and sales managers as HR Point Person. Managed and tracked all onboarding for new employees. Provide administrative support to the general manager, team leads, and customer specialists’, including calendar management for the general manager, appointment coordination, photocopying, filing, processing of vendor invoices, and other administrative duties as needed. Carried out data entry, bookkeeping, invoicing, and inventory control. Managed stock and inventory of all of the cars on the lot, in transit and in reconditioning status. Manage repossessions that were delivered and logged and sorted personal items. Service manager duties including ordering parts, delegation of work for technicians, tracking of service profitability and hours and the reconditioning timeline.