Dana Pineiro Email & Phone Number

Somerset, New Jersey, United States

Menlo Park

Personal Stylist for the "Go-To Sales Team: Women's Division," books appointments with new and repeating customers, drives business through suggestive selling, style-flexing and relationship-building. In the role of Sales Associate, strategically merchandises new shipments to pique visual interest, shows initiative by expediting customer orders for sooner-than-expected delivery, follows up via phone with customers who request information about new product arrivals and markdowns, uses problem-solving skills to resolve Customer Issues in a timely manner, while remaining mindful of corporate policy and protocolAwards & Accomplishments:2017: $313,000 in net sales YTD (ranked 3rd in store)2016: $425,000 in total net sales 2015: $363,000Customer Service All-Star January 2014Quarterly Pacesetter Q3, Q4 2013Annual Pacesetter 2014, 2015, 2016 (Q1-Q4)Graduated from Future Nordstrom Leaders Program in March 2014Served as Interim Assistant Manager of "Women's Core" Departments from May 2015- August 2015

United States

Addressed customer concerns related to web orders delayed by Covid-19. Answered both Customer Service and Sales phone lines experiencing extremely high call-volume. Additionally, replied to "Livechat" messages on the retail site as well as order status inquiry emails. Sent tracking numbers to customers, helped customers place and add to existing orders, and did personalized customer outreach for "abandoned carts." Proactive in retaining sales on backordered items by offering recommendations for similar available products. Soothed and reassured irate customers through empathy, good conversation, and transparency.

Edison, Nj