Bohdana Saprun Email & Phone Number

Berlin, Germany

Berlin, Germany

Achievements:1. CSATImplemented CSAT across all main touch points (Health Actions) in app on both iOS and Android increasing #total of positive ratings by 3,5 and decreasing #total of negative ratings by 2. Play Store ratings plummeted from 3.4 to 4.4 in 3 months, App Store ratings peaked from 3.5 to 4.1.2. Onboarding/ discovery pageAchieved demographic and content-level personalization when shipping new Onboarding flow and customizing Discovery Page through connected Health Journeys increasing monthly user retention from 16% to 21% after first 2 months of usage and elevating average DAU by 15%.3. Pill reminder + TelemedicineIntroduced a new Health Journey - connection of Pill reminder functionality + TeleHealth (video calling) which contributed to user engagement (MAU - by 7%) and user retention (from 14% to 16%).4. Tracking - data dashboardImplemented tracking for all Health Actions (key user touch points in app) enabling collection of valuable user data, gathering deeper insights into user behaviors and preferences.5. In - app support guidance/ tooltipDeveloped an in-app tutorial for the new users to track user activation after onboarding and to increase user retention.6. Feature Discovery and EnhanceabilityModified information architecture of app by bringing all key features of app to Home Page enabling a more frequent user interaction (by 20%), increasing feature utilisation (feature-specific), reducing churn (by 10%).

- Conducting Scrum Ceremonies;- SRS creations, prioritization and project status tracking in Jira, Trello, Asana;- Team motivation, one-on-one, hiring;- Conflicts resolution;- Internal/ external stakeholders management;- Progress reporting;- Customer demos;- Budget control, upselling;- Led project teams through design, development and launch process;- Performance tracking;- Managed 5 full-scale projects on different stages with overall 20 people simultaneously.

Харьков, Украина

- Managed over 3-5 calls per day;- Increased sales by 15% in half a year;- Met with clients, delivering presentations and educating on product and service features and offerings;- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets;- Closed lucrative sales deals using strong negotiation and persuasion skills;- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities;- Researched competitors' activities and products to uncover new trends;- Established and cultivated solid business relationships with new or existing customers; - Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Master'S Degree, Social Sciences

Certificate Of Successful Completion Of An Exchange Semester

Summer exchange semester

Bachelor Of Arts - Ba, English Philology

Education record

English Courses

Education record

English Courses

Education record

Intensive English courses