Dana Shankle Gregory Email & Phone Number

Mobile, Alabama, United States

• Successfully implemented, installed, and conducted in-person and virtual training sessions for hospital staff on CPSI EHR software.• Delivered timely and effective support to resolve client inquiries and needs throughout the onboarding process and beyond.• Developed and maintained comprehensive curriculum, training materials, and client configuration documentation to support efficient implementation processes.• Leveraged data analysis to identify and recommend optimal operational strategies for clients.• Cultivated strong client relationships through open and proactive communication, providing regular updates and addressing needs promptly.• Maintained close post-implementation relationships with clients, providing ongoing support and collaboration.• Demonstrated exceptional project management skills by overseeing concurrent initiatives.• Top-performing help desk agent with a proven track record of resolving complex issues and providing exceptional customer support.• Served as a knowledge resource, empowering coworkers to excel.

• Led and managed the Content Services and Physician Documentation teams, driving operational efficiency and quality improvement.• Planned and executed educational workshops for the Physician Documentation department.• Created the Physician Documentation User Guide for clients and employees and revised the guide in alignment with new programming updates.• Showcased Physician Documentation software at a national conference, highlighting its features to a diverse audience.

Mobile, Alabama, United States

• Updated the CPSI User Guides given to all employees and customers, directly contributing to better software adoption, fewer support issues and an overall increase in productivity and user satisfaction.• Presented new and existing applications for financial software at both regional and national conferences.• Led critical seminars for visiting clients, delivering comprehensive overviews of financial software applications to ensure optimal client understanding and effective software utilization.• Mentored and coached colleagues, enhancing their skills and knowledge.• Instructed Financial Department employees on updated applications within the software.• Conducted onboarding programs for new hires.• Designed visually engaging and informative content to effectively communicate the features, functionalities, and benefits of all applications within the CPSI software for clients and employees.

Mobile, Alabama, United States

• Successfully conducted on-site software training sessions for clients of varying sizes and technical proficiency.• Developed and delivered engaging training materials and presentations to optimize knowledge transfer.• Engineered custom software solutions to address specific client challenges, driving increased efficiency and revenue.

Mobile, Alabama, United States

• Successfully differentiated instruction to accommodate students with varying learning styles and abilities.• Consistently exceeded performance expectations, as evidenced by exceptional evaluation scores from the principal.• Spearheaded grade-level initiatives as chairperson, driving instructional improvement and collaborative team building.• Contributed to school improvement as a member of the Building Leadership Team.• Mentored and guided a student teacher and observers, cultivating their professional development and classroom expertise.• Provided academic enrichment and support to students through an after-school program.• Participated in committees: SECME 2000-2002, Black History Month 2000-2001, Together We Can 2000-2001, Discipline-Chairperson 1998-1999, Red Ribbon Week 1998-1999.

Laplace, Louisiana, United States

• Recognized for exceptional teaching and classroom management through consistently high-performance evaluations from the principal and school board members.• Participated in professional development opportunities to stay current on educational best practices.• Consistently exceeded local and state CAT score expectations. • Demonstrated leadership as an ELMS (Elementary Leaders in Math and Science) member, enhancing STEM instruction and student achievement.• Spearheaded the Social Studies Fair as chairperson, fostering student research and critical thinking skills.• Contributed to positive school culture as a member of the Discipline Committee, promoting student behavior and safety.