Dana Sondergaard Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

Work closely with business stakeholders to implement new technology and digitally transform daily operations. This includes gathering and documenting functional business requirements, integrations, developing and documenting workflow, and working with vendors to ensure business needs are met. I also help drive the sales and marketing portfolio, helping business look ahead to their technology needs.

Redmond, Washington, Us

Treasury Analyst for Global Cash Operations. Own and manage several internal processes and projects. Ensure day to day statement posting for over 1,400 accounts. Make and monitor changes in ERP system, SAP; This is essential to successful payments. Drive automation projects to increase efficiency and reduce errors. Analyze and document current and future state workflow to identify areas for improvement and outsourcing. Conduct outsource team training.

Zug, Ch

Healthcare expert on blockchain development project for large insurance company. Advised technical team on general business processes for medical visits, insurance claims, and prescription fulfillment. Researched as needed to provide accurate vocabulary definitions and policies.

Redmond, Washington, Us

Program manager on high functioning managed service team for Microsoft Retail. Retail is a fast paced, constantly changing environment. This team supports all stores in the US, Canada, Puerto Rico, and Australia. The retail team takes Microsoft's ideas and goals for physical retails stores and brings them to life! As project manager I ensured delivery of in-store experiences, including development of user interfaces, physical devices, and support. This also included creating accurate, detailed communication to the stores to ensure successful experience launch.

Redmond, Washington, Us

As program manager for Finance Operations I drove Microsoft's updates to the SAP payment platform. The payment platform is a complex system customized to each country's banking regulations. Working with business process owners from around the globe, the bank, and the development team to gather requirements to ensure on-time payments to employees and vendors. This also included coordination of user acceptance testing between the bank, business, and development team; and accurate validation of test files to ensure proper banking requirements are met before code is moved to production. In nine months we successfully deployed two new entities and five enhancements to existing entities.

Tampa, Fl, Us

As senior enterprise support technician for Prime Suite electronic health record, I developed trusting customer relationships by providing knowledgeable, fast, and effective support. Due to their size, enterprise customers are greatly affected by system and workflow issues. Working directly with management, doctors, and staff I help identify, resolve, and communicate issues to development. My robust knowledge of the EHR, workflows, interfaces, and reporting requirements allowed me to gain and maintain trust as the voice of the customer.

Tampa, Fl, Us

Electronic health record implementation is a daunting task. As implementation consultant for the Prime Suite platform I guided doctors, administrators, and staff through the process. Together we developed timelines, customized training, and created a go live plan. Providing product expertise, I ensured customers would be self sustaining. From setting up interfaces to creating visit templates, my customers could maintain their database long after my departure. In three years I completed over 20 successful implementations of various specialties around the country.

Bellevue, Wa, Us

Train doctors and clinical support staff on EMR functions and workflows. In clinic support during implementation. Help develop workflows and workflow documentation. Continuing help desk support for EMR related issues. Hardware and software including desktops, printers, phones, & network. Troubleshoot and recreate software issues. Manage Shoretel phone system and support user interface.Integrate Docuware for the scanning of all charts. Train medical records staff on scanning, Docuware functions, and QA. Teach doctors and clinical staff use for chart reference.

Bellevue, Wa, Us

Assisted with implementation of new scheduling system. Train receptionists on scheduling, check in and balancing. Participate in hiring process for the scheduling center; review resumes and interview candidates. Develop scheduling center training plan. Manage team member schedules and ongoing training. Communicate with remote offices regarding scheduling issues and process.

Mha, Masters Healthcare Administration

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