The Loft

Oversee five food and beverage operations- Grand Café, Lobby Lounge, Café Gelato, In Room Dining, Pool Bar & Restaurant.• Manage a team of two assistant managers, two supervisors and one hundred line professionals• Achieved payroll expenses, budgets, food and beverage costs• Create, update and cost food and beverage menus including vegetarian and allergy conscious offerings• Implement new concepts, trends and designs while driving guest service scores• Increase associate satisfaction surveys 30% in one year by creating a positive department culture• Proficient in Micros, ADP Timesaver, Birchstreet, Webfire

Oversee high volume, fine dining steakhouse and nightclub.• Led a team of fifty associates, including interns and managers-in-training• Standardized training manuals and programs for new associates• Attained highest guest survey scores throughout the company for six months running• Reported and resolved guest issues effectively

Prepare and execute high quality culinary dishes in a banquet setting for corporate and social groups. • Developed seasonal dishes for VIP club level guests • Deliver quality hors d’oeuvres and entrees on a strict time schedule while flexing with the guest’s needs• Maintain temperature and sanitation standards in ordinance with the health