Dana Stevens Email and Phone Number

Plays a vital resource within the Student and Campus Life organization, and serves as the key consultative partner for leadership and unit managers in the areas of organizational design, staffing plans, position management, job classification, compensation strategies, and personnel budgetary impacts. This role also serves as the lead resource and coordinator of HR support services related to employee relations and performance management activity across assigned client groups, and partners closely with key central HR subject specialists to facilitate the managerial delivery of compliant and effective performance feedback, coaching, documentation, and employment actions. Additionally, this position works closely with the HR Operations Associate to coordinate the tracking and status of ongoing university leaves cases, and provides consultation and oversight over sensitive or complex leaves instances. Having the right team at the right time is critical to our operational success, and this role works to help managers ensure optimal organizational structure, accurately defined job expectations, effective labor usage, and active performance management throughout the organization.

Provide consistent administration of human resources activities, ensuring compliance with federal, state, and local laws, as well as University policies and bargaining unit contracts. Deliver a full range of transactional and HRIS support and assist in providing consultative support to an assigned group of units within the organization. Deployed to partner with the Enterprise units of Cornell University's Student & Campus Life to provide exemplary customer support and services related to HR processes, policies, procedures, and best practices.Provide support for standard HR functions including processing appointments and payroll actions, posting vacant positions and managing candidate communications (utilizing talent management software), providing in-depth personnel reporting and data analysis support, and assisting with basic policy interpretation and staff inquiries.Partner closely with HR Consultants to support consultative HR activity, including full-service recruitment support, assistance with job design and position classifications, compensation analysis and management, and assistance with basic employee relations activity.As a member of the AHR team and in collaboration with other members of AHR, will implement best practices and develop resources and tools to streamline services, ensure a high level of value-added customer service, contribute to the development of a high functioning work group, and create and maintain a positive work environment.

As a member of the School of Hotel Administration's Human Resource Services Staff, the Human Resource and Payroll Assistant will provide administrative, reception and transactional support. Human Resource duties will include: process Workday business processes, assist with the recruiting process using Taleo applicant software, administer the appointment process for new hires in coordination with the on-boarding center, maintain electronic personnel files, and assist with employee relations events as necessary. Payroll responsibilities will include: enter leave time into KRONOS time collection system, track and distribute tips to eligible employees, perform pay send activities, and respond to routine inquires from staff and managers. This position will frequently provide office coverage and respond to inquiries from our faculty, staff and student employees. Provide transactional student employment support on an as-needed basis.

Under general supervision of the Assistant Director of Housing, provide diverse and complex administrative and operational support for the housing assignments and summer housing units, with an emphasis on customer service. Perform a variety of duties in support of service to students using independent judgement in applying and adapting departmental guidelines, policies and procedures. Provide customer service and assistance to students, parents, prospective customers and university staff members in person and via phone, e-mail, and online chatting. Responsible for communicating specific policy and procedural information related to housing assignments and billing to a number of university offices and our customers. Interview, hire, train and supervise student workers. Supervise the key desk staff, provide assistance to student lock outs and key changes.

Interview applicants through telephone contact and personal interviews, to determine motivation, interest, effort and ability to qualify for various programs. Review programs, and tour facility with prospective students. Handle the entire student enrollment process including monitoring enrollment activities and paperwork. Update/track leads, as well as develop personal new leads. Displayed a record of achievement and have been deemed the admissions rep of the week twice upon the first month of my promotion. Continue to strive and achieve company standards to obtain of at least a 65% interview to enrollment. Possess the ability to multi-task and succeed in strict deadlines with strong detailed orientation and the capability to be highly organized.

Provide front desk coverage and customer service to incoming prospects, phone inquiries, and current students. Responsible for inputting accurate lead data entries, timely lead distribution, entering and processing enrollments, creating and maintaining accurate student files. Obtain and verify all student documentation to complete student files, reporting any missing documents. Update student files after daily tracking of paperwork. Reconcile leads against daily lead logs. Assure that all collateral, lobby materials, posters, signs in all hallways are kept up to date and accurate. Purchase all instructor materials and act as a liaison between faculty and staff. Report any technical issues and follow closely until resolved. Scan and fax any necessary paperwork to appropriate parties. Work closely with the admissions team and provide administrative support to the rest of the team. Wentworth by the Sea Country

Responsible for providing superior customer service to loyal club members and guests, including attentiveness to name recognition of all members. Attend daily staff meeting to review goals for the week, report problems or issues, review menu items and hear about any substitutions or changes. Worked closely with the Restaurant Manager to provided support and conduciveness between the staff, kitchen, and our guests.

Reliable and dedicated employee. Responsible for handling and maintaining guest relations. Participate in post-event duties including clean-up of the complex.

Accountable for upholding the renowned restaurant's high standards for exceptional customer service in a past-paced energetic environment. Effortlessly offer wine suggestions to perfectly complement menu selections and speak fluently of specials on a daily basis.

Experienced the importance of communication while transitioning between three different departments, each with their own set of unique responsibilities