Dana Thacker, Jr. Email & Phone Number

Las Vegas, Nevada, Us

Lead a high-performance team ensuring the capabilities and uptime of corporate technology products supporting multiple resort properties and corporate shared service teams. Key business functions supported: Finance, Legal, Philanthropy, Procurement, Risk Management, Surveillance, Security and Facilities. Serve as product owner for more than 100 applications directly or as IT business partner. ➤ Support Oracle Supply Chain Management Implementation, including enablement of wireless cloud-based scanning technology for supply chain across 17 properties. And Served as Business Partner for Oracle Finance Team. ➤ Led Project Delivery for new enterprise legal software time clock rollout and executive Teams Rooms implementations. ➤ Led a Cross Functional Team to build and enable automation for more than 40 finance flows in two weeks’ time. This included enablement of credit team in time for record volumes for Formula 1 and Super Bowl Events. ➤ Initiated an Enterprise-wide Application Retirement and Consolidation Workstream, and defined the strategy and structure of the program, business case justification and execution plan.

Dublin, Oh, Us

Lead a high-performance team of 50 global IT professionals in ensuring the flow of manufactured and sourced products through the global supply chain, engaging as a product owner with build and support accountabilities for SAP S/4HANA, SAP IBP, SAP SNC, Vastera, and logistics service provider integrations. Fuel accurate global manufacturing requirements, supply, and deployment planning.➤ Visioned an SAP Global Supply Chain DevSecOps roadmap, an end-to-end process to identify business needs, define requirements, and marshal through the development, testing, validation, security, and production process, outlining a technical investment to automate key processes.➤ Championed a $4M project to standardize planning and procurement, serving as Solution Owner and integrating 4 replenishment centers and 9 manufacturing plants onto a global supply chain platform, streamlining planning processes for Cardinal Brand items. Reduced Days Inventory On Hand by $20M and eliminated $1.7B in Excel spreadsheet calculations.➤ Migrated to an Agile delivery model, maintaining delivery commitments despite the challenges of the pandemic, converting the SAP IT organization to Agile delivery product teams. “Dana was instrumental to the successful conversion and drove a cultural shift with his team.”➤ Demonstrated leadership maturity across a challenging set of objectives, leading upgrade of SAP S/4HANA from version 1511 to version 1809; migrated SAP ERP from on-premise data center to Google Cloud Platform.➤ Improved team capabilities and diversity, changing the development culture, executing critical and strategic initiatives, and leading through DI&E training. “He is one of our best when it comes to diverse and inclusive thought.”

Dublin, Oh, Us

Supported the North American Medical Segment’s Order-to-Cash processes with build and support spanning SAP ECC, Vistex, Medical EDI, Global Healthcare Exchange, Medical SAP CRM, and large customer implementations. Led large cross-functional teams of direct (50+) and indirect reports in executing modernization initiatives, ‘standing-up’ high-volume operations, and onboarding key accounts.➤ Positioned infrastructure to support increased warehousing and order fulfillment volumes, fueling day-to-day processes for Order-to-Cash and identifying and eliminating risks to uninterrupted order flow.➤ Proved tenacious in fulfilling commitments, leading a team relentlessly focused on serving customers and patients, earning praise from supervisor: “The tenacity and focus that Dana brings to the table is a key strength.”

Dublin, Oh, Us

Charged with centralizing customer care for the Medical and Pharma channels, leading technology planning, strategy and application development, capabilities expansion, architecture design, legacy platform migration, and mission-critical large customer implementations. Directed a 40-member IT team; supported SVP- and VP-level leaders including Medical Segment IT VP (direct) and Pharmaceutical Segment CIO (indirect).➤ Transformed contact center platform, expanding capabilities beyond voice—email, chat, fax, dialer, call recording, and speech and text analytics (Verint and Genesys technologies—and standing-up the new 13M touchpoint customer care organization with 1,500+ agents processing $6B+ in orders across 2 continents.➤ Enhanced customer and agent experience—reduced wait time and saved 60+ hours of agent time per day—by improving SAP CRM performance, championing project delivering $80M+ in balance sheet improvements, and expediting billing cycle for dropship orders by 15 days. As a result, secured funding for a multi-year roadmap to converge 7 call center platforms to a single technology.

Dublin, Oh, Us

Owned 5-year, $70M web ordering solution serving 3 customer segments, steering a team of cross-functional employees in building the customer-facing online ecommerce channel, enabling the processing of more than $30B in online orders. Defined solution requirements, developed web platform, managed team of more than 200—including a key offshoring delivery model—responsible for project delivery from concept through design, testing, deployment, and post-launch support.➤ Delivered program on time and within budget—meeting nonnegotiable deadline of a key customer who was partly basing renewal of business on the delivery of this strategic web ordering web platform—managing risks throughout the project lifecycle; resolving issues; and collaborating cross-functionally across project, program, and technology stakeholders.➤ Deployed two major classes of trade ordering websites—and completed the design and development of a third—championing transformation of outdated legacy systems and onboarding major client users onto new platform. Oversaw all account migrations, reaching a key milestone of 100% of a large pharmacy chain onboarded onto new platform.➤ Led highly complex platform refresh, building ecommerce roadmap, leading proof of concept, soliciting and selecting vendors, and fostering innovation through continuous improvement. Additionally, converted to a new data center, upgraded multiple software packages, and supported virtualization and Unix-to-Linux strategy with zero customer impact.

Dublin, Oh, Us

Directed dual workstreams for delivery of $5M web ordering project, leading 13 Java developers and BAs in delivering projects in scope, on time, and within budget using a “build-to-run” model to mitigate customer impact and process interruption.➤ Deployed Nuclear Web Ordering website, providing self-service capabilities for customers seeking to schedule the ordering of time-sensitive nuclear imaging drugs, eliminating previous manual or fax-based processes.➤ Sourced and onboarded key talent and contract employees, provided performance evaluations and constructive feedback, and supported professional development and succession planning to retain top performers.

Dublin, Oh, Us

Managed 13 reports across 2 teams (Columbus, OH, and Chicago, IL) in managing Tier 3 support calls in a 24x7 environment. Led portal sunsetting with zero customer impact and ensured uptime and stability of site processing $22B+ in orders annually.

Dublin, Oh, Us

Led 14-member team in supporting pharmaceutical accounts and the electronic ordering system generating $26B in revenue.

Dublin, Oh, Us

Defined and documented requirements for EDI technologies, leading design, testing, and training and release documentation.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Broadcast Journalism