Dana Thomas Email & Phone Number

United States

•Identifying Recruitment Needs: Collaborate with clients to understand their hiring needs and develop job descriptions and specifications. As well as Introducing qualified candidates to clients and negotiating employment terms.•Sourcing Candidates: Use various methods such as networking, social media, job boards, and existing databases to find potential candidates.•Screening and Interviewing: Conduct pre-screening interviews to assess candidates’ skills, experiences, and cultural fit. This includes conducting background checks and verifying references.•Promoting Employer Brand: Present the employer’s brand and reputation to potential candidates to attract top talent.

•Oversee all recruitment efforts, from sourcing and screening candidates to conducting interviews and offers, and assisted in the development and execution of company policies, procedures, retention plans, and employee engagement initiatives to enhance workplace satisfaction.•Ensure compliance with all labor laws and regulations, updated company policies as needed, managed HRIS data and generated reports to provide insights for strategic planning and decision-making, and implemented HR policies, procedures, and best practices.•Manage employee benefits & performance management administration, compensation/payroll, and handled employee relations matters including conflict resolution and disciplinary actions, in compliance with company policies and legal requirements.

•Supported the full-cycle recruitment process, targeting up to 300+ job candidates weekly through a variety of activities including sourcing, screening, candidate assessment, interview scheduling, interviewing, potential candidate recommendation, and follow-up correspondence. •Successfully filled all open positions within required timelines, meeting the company’s staffing needs and streamlining the operational processes to improve recruitment workflows and time-to-fill metrics.•Served as a strategic business partner by collaborating with management and key stakeholders to adequately understand each posted role's specific job requirements and expectations and work diligently and astutely to align all recruitment strategies with business goals and strategic priorities.

United States

• Recognized as one of the top customer representatives through Stella Awards (customer service App), assisted the trainer with training new staff, and prepped and coached new employees for testing and job preparation.• Addressed and resolved customer concerns with empathy and professionalism, de-escalating challenging situations effectively, and documented and electronically filed all consumer complaints according to company policy and procedures. • Collaborated with cross-functional teams to resolve complex issues, ensuring prompt and satisfactory resolutions for customers, assisted customers in navigating and better understanding the company’s products and services, and providing accurate and detailed information.