Directly responsible for the deployment of key projects, from planning to execution, act as a Subject Matter Expert (SME) to build quotes, manage onsite needs, and support operations. Recently worked on projects at three properties for three-month assignments in response to property management vacancies and short-term staffing needs. Continuously seek out ways to boost client satisfaction and event scores. Within Marriott's Continent Lodging Services - Americas organization, Operations Support Resources offers a comprehensive, sustainable and flexible team of operations managers who deploy into task force assignments based on properties’ management vacancies and short-term staffing needs. While on assignment, team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, serving as subject-matter experts for continent and brand initiatives.

Expertly guided the management of small, short-term bookings to large scope VIP events with up to 500 attendees. Reviewed incoming contracts before accepting and assigning them to the Event Planning team. Oversaw the full project lifecycle, from client contact, documentation, and presentation to the operations team. Focused on ensuring stakeholders had what they needed to deliver a smooth event. Closed out events and reviewing billing to ensure timeline payments. Communicated routinely with the Event Planner on the day of events to support seamless delivery of requirements. Supervised Group Housing Coordinators and acted as a liaison between all involved parties.Notable Contributions: • Recognized and acted on opportunities to upsell and enhance event services; boosted revenue outcomes.• Selected for a Leader of the Quarter Nomination during tenure in role.

• Leads multiple concurrent implementation projects with little supervision• Act as project manager to drive all implementations to completion• Plans and coordinates MSO meetings, events and presentations• Responsible for thorough documentation throughout the meeting planning and implementation process to include billable hours, expense management etc.• Ensure all key stakeholders are accurately aware of progress and next steps in a real time manner• Discuss MSO offerings and advise prospective practices on how they could benefit from the appropriate services to best fit their needs• Ability to obtain buy in from practices on features and functionality of MSO services• Offers recommendations for reducing overhead and increasing efficiencies to achieve best practice performance• Provides ongoing assistant to practices throughout implementation and once MSO services have been fully implemented• Responsible for maintaining the highest level of knowledge related to all MSO features• Responsible for setting proper expectations with clients• Collaborates and contributes to team goals and successes

• Research possible meeting sites and evaluate appropriateness and quality for upcoming programs• Conduct contract negotiations with hotels, conference centers, tour operators, audio-visual suppliers and other service vendors. • Develop budget jointly with senior manager of meetings as well as program managers for specific programs.• Provide complete and concise copy for registration materials• Open and test registration site for each assigned meeting.• Assist in marketing plans, sales and promotions• Manage all logistics related to meetings, including but not limited to: food and beverage, signage, special events, housing, audio-visual and shipping• Provide annual meeting support and coordination for various aspects of convention center operations

•Work with clients to provide information and suggestions related to meeting space, set up, food and beverage, audio visual, and other meeting-related logistics.•Support and enhance the goal of the clients meeting as well as monitoring all contractual agreements for the specific event. •Communicate with all operating departments the information necessary to successfully execute the group's needs and maintain a good client relationship. •Monitor and support all client activity during the actual event to ensure the program is successful.

Previously held positions of Executive Meetings Manager & Catering Sales Manager•Monitored all contractual agreements turned over by the sales department.•Worked with each individual group to ensure that their event is a success. •Detailed client's needs and work to up sell groups food and beverage to help maximize revenue.•Communicated to all hotel departments the information necessary to successfully execute the group's needs and maintain a good client relationship. •Monitored and supported all client activity during the actual event to ensure the program was successful. •Assisted with billing and accounts receivable for the hotel. •Received a Manager of the Quarter Award while in this position.•Booked and serviced meetings as well as handled booking and detailing all social room blocks. •Executed all contractual agreements pertaining to sleeping rooms, meeting space, food and beverage and special concessions. •Worked to develop new client relationships for the hotel•Maintained existing client relationships. •Met and exceeded quarterly sales goals all quarters in EMM position.