Critical Situation Manager
Current
Oct 2024 - Present
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Dana Vashon Email & Phone Number
Critical Situation Manager
at
Precisely
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Critical Situation Manager
Location
Whitmore Lake, Michigan, United States
Company size
Who is Dana Vashon? Overview
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Quick answer
Dana Vashon is listed as Critical Situation Manager at Precisely, a with 1327 employees, based in Whitmore Lake, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Dana Vashon.
Dana Vashon previously worked as Critical and Strategic Account Manager, IBM Sustainability Software at Ibm and Resolution Team Leader at Ibm. Dana Vashon holds Bachelor'S Degree, Management Information Systems, General from Central Michigan University.
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Precisely
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Profile bio
About Dana Vashon
I am a highly motivated, well-organized professional with experience solving business critical software issues in IBM. Experience includes Cloud and Legacy software, team coordination with 20+ years' experience in Escalation Management and Software Support. Prior roles include QA testing, end-user training, management and support recognition programs. Committed to client success.Specialties: Escalation Management, Customer Experience, Customer Support
Current workplace
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Precisely
4 roles
Dana Vashon work experience
A career timeline built from the work history available for this profile.
Critical And Strategic Account Manager, Ibm Sustainability Software
Drive software issues impacting IBM client business and play a key role in enhancing the client experience. Lead the problem resolution process by engaging Support, Development, Cloud Services and Product Management for technical issues and problems, with variety of complexity. Work with clients through case management to deploy solutions or workarounds to ensure client satisfaction and minimize business impact.
Oct 2021 - Jul 2024
Resolution Team Leader
Support clients during product go-live and post go-live, working closely with Support Management, Development, Lab Services and Product Management. Regular case review meetings to ensure ownership and progress on blocking issues.
Oct 2010 - Oct 2021
Support Relationship Manager
Coordinate with Software Management and Individual contributors in Support, Development, Professional Services and Product Mangement organizations. Organize team meetings and problem analysis. Program Coordinator to recognize team members in the worldwide support organization for the Customer Delight program.EARLY CAREER EXPERIENCESolutions Support Specialist | Sterling Commerce (SBC Company) Offered front line support for products running on Windows and UNIX. Debugged… Show more Coordinate with Software Management and Individual contributors in Support, Development, Professional Services and Product Mangement organizations. Organize team meetings and problem analysis. Program Coordinator to recognize team members in the worldwide support organization for the Customer Delight program.EARLY CAREER EXPERIENCESolutions Support Specialist | Sterling Commerce (SBC Company) Offered front line support for products running on Windows and UNIX. Debugged communication and script problems. Show less
Mar 2006 - Oct 2010
Team & coworkers
Colleagues at Precisely
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MA
Mukul Ahuja
Colleague at PreciselyChandigarh, India
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SB
Sarah Breheny
Colleague at PreciselyMelbourne, Victoria, Australia
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DJ
Divya Jain
Colleague at PreciselySahibzada Ajit Singh Nagar, Punjab, India
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SI
Simon Isted
Colleague at PreciselyBrighton, England, United Kingdom
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AS
Anuj Saxena
Colleague at PreciselyGurugram, Haryana, India
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SM
Sarthak Madan
Colleague at PreciselyDelhi, India
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SO
Stephen Oliveira
Colleague at PreciselyBurlington, Massachusetts, United States
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SM
Saumya Mohinani
Colleague at PreciselyPune, Maharashtra, India
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DH
Dave Hathaway
Colleague at PreciselyBrownsburg, Indiana, United States
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GM
Gerald Monnecka
Colleague at PreciselyRingwood, New Jersey, United States
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Mukul Ahuja
Colleague at PreciselyChandigarh, India
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SB
Sarah Breheny
Colleague at PreciselyMelbourne, Victoria, Australia
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DJ
Divya Jain
Colleague at PreciselySahibzada Ajit Singh Nagar, Punjab, India
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SI
Simon Isted
Colleague at PreciselyBrighton, England, United Kingdom
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AS
Anuj Saxena
Colleague at PreciselyGurugram, Haryana, India
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SM
Sarthak Madan
Colleague at PreciselyDelhi, India
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SO
Stephen Oliveira
Colleague at PreciselyBurlington, Massachusetts, United States
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SM
Saumya Mohinani
Colleague at PreciselyPune, Maharashtra, India
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DH
Dave Hathaway
Colleague at PreciselyBrownsburg, Indiana, United States
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GM
Gerald Monnecka
Colleague at PreciselyRingwood, New Jersey, United States
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1 education record
Dana Vashon education
FAQ
Frequently asked questions about Dana Vashon
Quick answers generated from the profile data available on this page.
What company does Dana Vashon work for?
Dana Vashon works for Precisely.
What is Dana Vashon's role at Precisely?
Dana Vashon is listed as Critical Situation Manager at Precisely.
Where is Dana Vashon based?
Dana Vashon is based in Whitmore Lake, Michigan, United States while working with Precisely.
What companies has Dana Vashon worked for?
Dana Vashon has worked for Precisely, Ibm, and Sterling Commerce An At&T Company.
Who are Dana Vashon's colleagues at Precisely?
Dana Vashon's colleagues at Precisely include Mukul Ahuja, Sarah Breheny, Divya Jain, Simon Isted, and Anuj Saxena.
How can I contact Dana Vashon?
You can use AeroLeads to view verified contact signals for Dana Vashon at Precisely, including work email, phone, and LinkedIn data when available.
What schools did Dana Vashon attend?
Dana Vashon holds Bachelor'S Degree, Management Information Systems, General from Central Michigan University.
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