Dana Vashon
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Dana Vashon Email & Phone Number

Critical Situation Manager at Precisely
Location: Whitmore Lake, Michigan, United States 4 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Precisely
Role
Critical Situation Manager
Location
Whitmore Lake, Michigan, United States
Company size
1327 employees

Who is Dana Vashon? Overview

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Quick answer

Dana Vashon is listed as Critical Situation Manager at Precisely, a company with 1327 employees, based in Whitmore Lake, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Dana Vashon.

Dana Vashon previously worked as Critical and Strategic Account Manager, IBM Sustainability Software at Ibm and Resolution Team Leader at Ibm. Dana Vashon holds Bachelor'S Degree, Management Information Systems, General from Central Michigan University.

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Precisely

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Profile bio

About Dana Vashon

I am a highly motivated, well-organized professional with experience solving business critical software issues in IBM. Experience includes Cloud and Legacy software, team coordination with 20+ years' experience in Escalation Management and Software Support. Prior roles include QA testing, end-user training, management and support recognition programs. Committed to client success.Specialties: Escalation Management, Customer Experience, Customer Support

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Dana Vashon's current company

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Precisely
Precisely
Critical Situation Manager
pearl river, new york, united states
Website
precisely.com
Employees
1327
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4 roles

Dana Vashon work experience

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Critical Situation Manager

Current
Precisely
Oct 2024 - Present

Critical And Strategic Account Manager, Ibm Sustainability Software

Ibm

Detroit Metropolitan Area

Drive software issues impacting IBM client business and play a key role in enhancing the client experience. Lead the problem resolution process by engaging Support, Development, Cloud Services and Product Management for technical issues and problems, with variety of complexity. Work with clients through case management to deploy solutions or workarounds to.

Oct 2021 - Jul 2024

Resolution Team Leader

Ibm

Support clients during product go-live and post go-live, working closely with Support Management, Development, Lab Services and Product Management. Regular case review meetings to ensure ownership and progress on blocking issues.

Oct 2010 - Oct 2021

Support Relationship Manager

Sterling Commerce An At&T Company

Coordinate with Software Management and Individual contributors in Support, Development, Professional Services and Product Mangement organizations. Organize team meetings and problem analysis. Program Coordinator to recognize team members in the worldwide support organization for the Customer Delight program.EARLY CAREER EXPERIENCESolutions Support.

Mar 2006 - Oct 2010
Team & coworkers

Colleagues at Precisely

Other employees you can reach at precisely.com. View company contacts for 1327 employees →

BA Bhagya Arora Bhagya Arora Colleague at Precisely Chandigarh, India, India View → SN Sumit Nagpal Sumit Nagpal Colleague at Precisely Jacksonville, Florida, United States, United States View → SG Shruti Gupta Shruti Gupta Colleague at Precisely Ghaziabad, Uttar Pradesh, India, India View → SS Shipra Sharma Shipra Sharma Colleague at Precisely Chandigarh, India, India View → NM Nikita Mahadik Nikita Mahadik Colleague at Precisely Pune, Maharashtra, India, India View → DM Donald Matthews Donald Matthews Colleague at Precisely Edinburgh, Scotland, United Kingdom, United Kingdom View → SS Smitha S Nair Smitha S Nair Colleague at Precisely South Delhi, Delhi, India, India View → VI Vlad Ionescu Vlad Ionescu Colleague at Precisely Beeston, England, United Kingdom, United Kingdom View → SQ Scott Quillicy Scott Quillicy Colleague at Precisely Addison, Texas, United States, United States View → LL Lital Liberty Lital Liberty Colleague at Precisely Canada, Canada View →
1 education record

Dana Vashon education

FAQ

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What company does Dana Vashon work for?

Dana Vashon works for Precisely.

What is Dana Vashon's role at Precisely?

Dana Vashon is listed as Critical Situation Manager at Precisely.

Where is Dana Vashon based?

Dana Vashon is based in Whitmore Lake, Michigan, United States while working with Precisely.

What companies has Dana Vashon worked for?

Dana Vashon has worked for Precisely, Ibm, and Sterling Commerce An At&T Company.

Who are Dana Vashon's colleagues at Precisely?

Dana Vashon's colleagues at Precisely include Bhagya Arora, Sumit Nagpal, Shruti Gupta, Shipra Sharma, and Nikita Mahadik.

How can I contact Dana Vashon?

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What schools did Dana Vashon attend?

Dana Vashon holds Bachelor'S Degree, Management Information Systems, General from Central Michigan University.

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