Dana Johnson Email & Phone Number

Grafton, Ma, Us

Boston, Massachusetts, United States

I drove company growth by implementing a scalable claims management platform, significantly boosting policyholder satisfaction. Leading cross-departmental efforts, I improved our systems for scalability and customer contentment. I facilitated communication between business stakeholders and IT, ensuring efficient task management and scheduling. Responding to state insurance advisories, I introduced billing moratoriums for payment flexibility during natural disasters. Guiding our transition from Waterfall to Agile methodologies, I enhanced task ownership and deliverable quality across the organization.Key Accomplishments:• Executed significant mid-life upgrade to the company's claims system, streamlining processes and improving system functionality.• Directed continuous improvement of Claims department operations, achieving 100+ system upgrades and enhancements. • Spearheaded development and launch of mobile payment app, enabling field adjusters to deliver immediate financial assistance to policyholders.• Employed meteorological expertise to analyze business metrics, geographic data, and staffing models, enhancing disaster preparedness communications.• Interpreted regulatory communications to implement billing moratoriums, aiding policyholders affected by severe weather and natural disasters.

Cranston, Rhode Island, United States

I collaborated closely with legal, compliance, and marketing teams to craft and distribute customer-facing banking communications and notifications. Additionally, I orchestrated RFI/RFP processes, collaborating with external vendors to secure branch accounting solutions. Presenting my findings to senior leadership, I ensured transparency and informed decision-making. I led end-to-end project management, consistently delivering on time and within budget. Regular project meetings under my leadership facilitated effective decision-making and ensured actionable items were promptly addressed and documented.Key Accomplishments:• Analyzed HR compensation data, ensuring resource alignment with approved initiatives and maintaining budget integrity across five concurrent projects.• Organized and conducted vendor meetings at RI facility, resulting in delivery of meeting summaries, recordings, and vendor-provided estimates to senior leadership.• Facilitated effective communication strategies, improving customer engagement and compliance across banking centers.

Boston, Massachusetts, United States

I led a nationwide operations team, analyzing and mitigating risks posed by Venezuelan fraud rings. Our investigations led to arrests and protected client assets. I strengthened compliance with rigorous protocols, ensuring the security of client transactions. Implementing strategic anti-fraud measures fortified brokerage operations. I also established a decentralized team for complex calculations and client communications, while managing projects to address internal and regulatory issues, ensuring effective implementation and sustainability.Key Accomplishments:• Enhanced compliance risk management protocols, contributing to the organization's governance and integrity.• Streamlined processes for Venezuelan Fraud Ring and implemented strategic measures to eliminate annual brokerage losses, previously amounting to $3M. • Collaborated on divestiture of non-resident alien (NRA) clients, overseeing the migration of over $300M in brokerage assets to Banco Santander and other Broker Dealers.• Developed new policies and procedures for NRA clients and coordinated nationwide client communications with BAI's Financial Advisors.• Led completion of 14 individual BAI initiatives, meeting all quarterly metrics.• Identified and facilitated restitution of $2.45M to over 1.3K clients overcharged during mutual fund exchange transactions.• Acted as line of business liaison to Corporate Audit, managing assignment and resolution of high severity audit findings.• Collaborated with law enforcement agencies, leading to successful incarceration of fraud perpetrators.

Bachelor Of Science - Bs, Aviation Management / Business

Associate Of Science - As, Flight Operations