Dana Walton Email & Phone Number

Hamburg, Pennsylvania, United States

Bethel, Pa

◦ Create and order promotional items including print material, lanyards, t-shirts, etc.◦ Film and edit videos for interviews and special services.◦ Setup lighting, backgrounds, and equipment for video shoots.◦ Edit purchased footage from outside vendor using Adobe After Effects.◦ Photograph events and special services.◦ Maintain accurate information and up-to-date images on web site.◦ Generate layout for and print weekly bulletin.◦ Design and send weekly email newsletter.◦ Generate branding and graphics for events.◦ Maintain branding consistency across several platforms (print, web, email, etc.).◦ Coordinate communications between staff and members.

◦ Identified hardware issues on branch servers; issue tickets for replacement or repair.◦ Tested new hardware and software functionality in the branch environment.◦ Provided second level support to the Technology Service Center.◦ Maintained printer management utility.◦ Provided support for projects that involved retail branches.◦ Researched, resolved, and followed-up on escalated issues.

Wyomissing, Pa

◦ Answered calls from users, assisted them with technical issues, entered tickets into help desk system, and escalated critical issues.◦ Logged and tracked requests for assistance that included PC problems and voice equipment issues.◦ Diagnosed, evaluated, and prioritized requests for assistance from users that experienced problems with hardware, application software, NT operating software, network, and other computer-related issues. ◦ Monitored lead agent queue. Resolved issues or escalated to second level support.