Dana Whitehead Email and Phone Number

• Data Migration - Cransoft / DSPSales Deployment Lead – Responsible for the successful execution of 26 ERP migrations, for bothSAP and custom ERP, with over 35m in sales, impacting an excess of 1200 associates.• Lead Analyst, Order Management/Supply Chain – Managed and developed software systems suchas SAP ECC native applications, Web based OE and Client Apps, for online and network-basedordering, asset management, and support services. Support and train CRM (Salesforce/SAP) basedsolutions (admin). Responsibilities included: order processing solution development lifecycle(requirements gathering, design/UX, development, testing, maintenance), troubleshooting of systemissues/errors, and support for both internal and external customers.• Lead Trainer – developed and implemented training programs for multiple software applications inthe areas of order management and pricing. Provided classroom and web-based training toaudiences in excess of 200 attendees, including senior management.• Field Systems Administrator – provided technical software support to internal and external sales staffon various platforms. Developed and implemented custom client solutions for: Microsoft applications,HTML, Outlook Forms; as well as creation of custom reporting.• Project Manager - responsible for procuring, deploying, and accounting of client hardware andsoftware. Successful management of projects in excess of $2m And 1100 FTE.• Manager – supervisor for up to 5 direct reports in the computer retail and service industry.Responsible for management of individual’s work assignments, career growth, and scheduling.• Computer skills include: Microsoft Office (Word, Excel, Access, Project, & PowerPoint), MicrosoftWindows (all platforms), SaaS (SalesForce), AS400, OS400 Query, MS Active Directory, SMS,Network and email administration, Managed Exchange 2000, SAP6, GATP Remedy & HPQC.