Dana Abu Daoud Email & Phone Number

Dana Point, California, United States

Plan and execute the hotel's meetings and special events; Assist in the implementation of departmental strategies through detailed resumes and event ordersSupport in the execution of property group and social events with a seamless turnover from sales to operations to finance and back to sales where appropriateCreate an atmosphere in all event management operations areas that meets or exceed guest expectationsInteract with guests to obtain feedback on service levels; Handle and respond to guest problems and complaintsEmpower employees to provide excellent customer service; Ensure employees understand expectations and parametersStrive to improve service performance; Emphasize guest satisfaction during all departmental meetings and focus on continuous improvementEnhancing the event experience and to increase additional revenue opportunities for the property as neededCreate opportunities to upsell during planning to achieve or exceed budgeted goals.

California, United States

Managed all administrative aspects for a chain of cafes and dessert shopsTook part with the CEO in creating the overall vision and mission of the companyOrganized all company events and served as the company’s spokespersonBrand Management; Developed PR campaigns and media relations strategies to increase sales and revenueFollowed up with photographers, graphic designers and advertising outletsInterpreted design needs and developed branding ideasTracked media coverage and followed industry trendsUsed editing skills to promptly create content for presentations and talking points.Promoted employee engagement through planning internal events for employeesDeveloped recruitment, training, and other projects for human resourcesCreated catering packages and determined supplies, determined customer requirements and proposed catering options; Researched catering trends and promoted competitive catering services; increased catering sales and maintained a client-facing role.

Greater Los Angeles Area

Effectively promoted the restaurants through a multi-channel campaign, leading to an extensive increase in customer traffic and retention that reached up to 50%Managed the marketing campaigns for the chain's five restaurantsDesigned menus, flyers and other marketing artworkManaged and developed social media and websites for the chainDesigned visuals for a variety of media outlets.Promoted employee engagement through planning internal events for employeesDeveloped recruitment, training, and other projects for human resources

Damascus, Syria

Lead coordinator for the Paper One Show eventsRemote and on-site management at multiple international destinations including international conventions, exhibitions, symposiums and other specialized events in the Middle East and EuropeAssisted in increasing sales and generating more leads for the business by identifying and closing major events sponsors and securing participants and stockholdersOrganized pre and post event meetings for team members, staff and volunteersFollowed up with stakeholders pre-during-post events to ensure all goals have been met successfully and to confirm that a lasting partnership has come to fruition.

Damascus, Syria

Organized reading events and book sales for the 1st lending library in Damascus.

Bachelor Of Arts - Ba, Communication Studies

Emphasis in Organizational Communication, Minor in Public Relations

Associate Of Arts - Aa, Communication And Media Studies, Honors

Secondary Education Baccalaureate, Literary Branch

Secondary Level Education

Elementary School, British System