Dana Alixander Email & Phone Number

Seattle, Washington, United States

We are focused in a niche in the global filtration market. Depth filtration of valuable liquids by means of depth filter systems is our world. In our specialized field, we are proud to be the leading company worldwide.Provide sales and operational support to external distributors and direct customers that includes order and supply chain management, account and accounting support services, as well as provide internal business service support to management.

Seattle

Recognized for expertise, drive, and results with quick promotion from initial hire as Account Manager to support the Sales Team for a manufacturer of commercial high-yielding CO2 and distillation extraction systems for fractional distillation, and botanical extraction equipment. Promoted within six (6) weeks of hire into Customer Service and Business Compliance Management role with direct accountability for customer onboarding, operator testing & training and service team direct… Show more Recognized for expertise, drive, and results with quick promotion from initial hire as Account Manager to support the Sales Team for a manufacturer of commercial high-yielding CO2 and distillation extraction systems for fractional distillation, and botanical extraction equipment. Promoted within six (6) weeks of hire into Customer Service and Business Compliance Management role with direct accountability for customer onboarding, operator testing & training and service team direct reports. Successfully execute cross-functional roles that include account management, customer support, technical support, sales, team optimization, and compliance oversight. Serve as a key member of Eden Lab’s leadership team, managing human resource requirements and customer service in collaboration with CEO.— Identify, recruit, onboard and train appropriate talent, managing a team of 15 across Customer Service, R&D, Shipping & Receiving, and Production ensuring a cohesive and consistent use of sales materials and CRM tools. Protect stakeholder interests by ensuring all accounts are fully documented, including all required legal and production materials. Direct interface on client behalf with local and state regulatory agencies, including international. Facilitate support to internal and external customers through training and sales support, identifying opportunities to improve sales procedures, and timely delivering warranty parts and technical support.— Created and launched the 360-customer program that included a defined customer support program to deliver a comprehensive approach to customer success.— Implemented revenue-generating customer-facing programs including Extended Warranty and Pre-Owned System Certification. Increased Service revenue by 10% in first year. Engage with outside counsel on contract requirements and management, ensuring all relevant information is accurate and complete in keeping with U.S. export laws and compliance requirements. Show less

Calgary, Canada Area

Served critical role transitioning account operations and customer experience management to WiMacTel during acquisition of FSH Communications and an additional Canadian business. Contributed to transition that enabled WiMacTel’s manager to move forward with complete leadership within one (1) year. Identified gaps in productivity and opportunities to improve business acquisition and customer success operations. Created and launched customer outreach and on-boarding plans that… Show more Served critical role transitioning account operations and customer experience management to WiMacTel during acquisition of FSH Communications and an additional Canadian business. Contributed to transition that enabled WiMacTel’s manager to move forward with complete leadership within one (1) year. Identified gaps in productivity and opportunities to improve business acquisition and customer success operations. Created and launched customer outreach and on-boarding plans that improved the customer experience and drove customer retention to 95%, throughout the highly-complex acquisition process.— Negotiated contract terms that reduced customer commissioning by an average of 20% during contract renewal, delivering $300K in approximate revenue savings. Grew brand awareness and captured audience attention through timely press releases, customer communication materials, FAQs, and promotional initiatives. Implemented clear communication lines and strategies that aligned cross-functional teams across Operations, Customer Care, and Technical Support, leading operations with 25 professionals across union and non-union roles. Maximized team productivity through asset and business process training, including systems, inventory management, and customer care best practices. Leveraged account and industry analysis, as well as contract reviews, to optimize operations and maximize ROI and increase service revenue by 18% through new service packages and options offerings. Show less

Seattle, Washington

Developed, launched, and managed the sales and customer care infrastructure for a start-up operation formed through asset purchase from Qwest Communications. Contributed entrepreneurial mind-set, business operations leadership and decisiveness, sales, and strategy to drive customer and employee engagement throughout a dynamic, ambiguous environment. Combined executive administration, operations, and strategy expertise to resolve complex issues and develop a critical reputation as a… Show more Developed, launched, and managed the sales and customer care infrastructure for a start-up operation formed through asset purchase from Qwest Communications. Contributed entrepreneurial mind-set, business operations leadership and decisiveness, sales, and strategy to drive customer and employee engagement throughout a dynamic, ambiguous environment. Combined executive administration, operations, and strategy expertise to resolve complex issues and develop a critical reputation as a creative and effective problem solver throughout tenure. Project managed various initiatives that required prioritizing, delegating, controlling, and executing various functions to drive FSH to industry leader status. Directed administrative support across competing interests among the General Management and Owners. Developed all aspects of media communications while developing trade show materials and participation calendar aligned with marketing and proposal management. Engaged in in-depth industry research to amass competitor profiles and execute competitive research analysis. Drove growth of services from 12 to 40 states, acquire the assets of three (3) businesses, and expand into two (2) new service ventures. Supported senior leadership and employees with development and coaching resulting in a cohesive operation focused on the core principles of integrity, diversity, transparency, and communication. Accountable for the management and growth of $12.5M in annual retail revenue and an additional $750K in contractor revenue while delivering YoY expense reductions of $150K through efficiencies and quality process improvements. Directed a team of 20 direct-reports and two (2) managers to execute best practices and continuous process improvements through customer care and dispatch call center. Fostered positive employee relations and loyalty by developing competitive compensation plans through market analysis, strategy, and implementation. Show less

Greater Seattle Area

Sales Manager / Customer Service Center Manager | Qwest Communications, Inc. / Public Access Solutions. Seattle, WANotable Recognitions: President’s Circle Of Excellence – Exceeding Sales Objectives  Diamond Achiever - Producing Results For The Organization  Manager Of The Year X 5  Customer First Service Awards  Dolphin Team Award Financial And Productivity Results.