I lead an energetic, dynamic team dedicated to driving transformation and strengthening team dynamics across Duke Health. We partner with leaders and team members to enhance skills and knowledge, enable meaningful connections, and cultivate a workplace culture where patients and employees feel seen, valued and heard. Core pillars: - Change Management: I oversee initiatives that focus on the people side of transformation, partnering with leaders and teams align with strategic priorities, launch new teams, adopt new processes, and navigate organizational changes. Career Highlight: Program Lead of the health system-wide culture transformation initiative, “Better Together”, from initiation, leveraging several behavior change theories and proven change management approach. In 1.5 years, our team has engaged over 9,000 employees to operationalize the culture work: 1) conducted an in-depth needs assessment 2) identified a new set of culture commitments (values) 3) designed and executing a comprehensive 6-pronged change management strategy for DUHS 4) partnered to integrate with several Duke strategic priorities and aspects of the employee life cycle - onboarding, quality & improvement, performance coaching, training and recognition. 5) delivered 70+ trainings/presentations to leaders and team members 6) designed and distributed 27K promotional items to increase awareness to include non-desk team members - Organization Development & Team Dynamics: I facilitate the enhancement of high-performing teams by providing leader coaching, organization development guidance and customized team-building strategies that promote collaboration, communication, and cohesion. My approach includes assessments, co-created engagement plans, and ongoing support to accomplish Duke’s business goals.

Conducted culture needs assessment through stakeholder identification, interviews, and focus groups. Captured qualitative and quantitative data. Designed and led data feedback sessions to the Duke Raleigh Hospital Executive Team, with recommendations. Designed and delivered interactive data feedback training sessions for leaders to identify skills and needs gaps for their teams.Position Highlight: Panelist for the Duke Raleigh's DEI Black History Month Leadership Recognition event.

Assess organization and department leader development needs and priorities across the Duke University Health System through the alignment of strategy, structure, processes, people and culture. Partner with entity leaders to create leadership and competency architecture for employees of the Health System. Identify strategic leader development opportunities and manage programs/curricula. Design, facilitate and evaluate learning experiences (elearning, onsite training, etc.) to support leadership competencies and organizational effectiveness. Design and deliver system-wide solutions, tools and programs that drive growth, achieve operational effectiveness and facilitate improved organizational performance at all levels of organization.

Led enterprise-wide people strategy initiatives, including Cox's Annual Compensation Cycle, new Diversity & Inclusion strategy redesign, and the Employee Referral Program - an Employee Experience (EX) Lab project. Focused on effectiveness of project and functional teams in an effort to enhance organizations and the employee experience. CEI Change Community Leader. Designed & facilitated strategic planning session for enterprise Black/African-American ERG leadership team.Career Highlights! In July 2019, I landed a role on Cox's enterprise-wide Purpose Statement video that shares our company values. In June of the same year, I was selected as the emcee for the CEI Division's Second Quarter People & Operations Forum.

Designed, implemented, and sustained change management programs in support of talent acquisition plans and solutions to achieve short-term talent needs and long-term business goals.Change lead for the Cox Talent Acquisition/Dealertrack integration: develop and execute actionable change management strategy – communications, stakeholder engagement, sponsor/leader action, and training plans. Designed and led several strategic planning workshops with new and seasoned leaders to enhance team effectiveness and continuous improvement. Facilitated goal setting, strengthened team dynamics such as communication, strategic alignment, and program management.Career Highlight: Led strategic planning workshop with CTA leaders that focused on new leadership, stages of transition, and goal setting for the year. Information captured informed strategy, department engagement and processes for next 1.5 years under new leader.

Focused on the people side of development and change related to information technology (IT) business processes. Primary focus was designing, developing and delivering training programs and change strategies that minimized employee resistance and maximized employee engagement and performance. Led organizational change management workstreams of IT project implementations to help drive faster adoption, greater utilization, and higher proficiency of tools that maximize work productivity and achieve successful business results. Specifically:Managed the strategic direction of Information Technology (IT) organizational change initiatives by creating work and change plans, collaborating on cross-functional teams, and monitoring the progress of the project scope: ServiceNow-HR and ServiceNow-IT implementationsBuilt a strategy around and implemented the CIS Business Solutions VP's vision for the "Catching the Wind" organizational effectiveness program: planned and facilitated working sessions, partnered with managers and team members to identify impacts to their function, assessed organizational readiness, and developed materials and events increase interest in activities. Led training initiatives for Cox Security: identified stakeholders, conduct needs assessments, designed content, integrated instructional design strategies, delivered end user training, and evaluated program sustainability/impact among security personnel.

Strategic Planning and Project Management: Facilitate the development of organizational strategy with leadership and staff to ensure integration and alignment with business goals and mission. In collaboration with clients, set success indicators, milestones, and key deliverables to enhance the efficiency of organizational processes.Change Management: Assess change readiness among stakeholder groups and identify potential barriers/risks, plan implementation activities and design/deliver strategies to obtain awareness and buy-in; integrate sustainability plans for change. Organization Design: Evaluate effectiveness of existing organizational structures; align organizational structure with client business strategy and objectives; link employee engagement to business outcomes. Training and Data Collection: Conduct training needs and organizational effectiveness assessments, design competency-based curricula, deliver interactive, online or instructor-led learning strategies; collect qualitative data to identify themes, strengths and areas of improvement to maintain continuous improvement of training programs.Clients: Centers for Disease Control and Prevention; Omnicor Organisation Development Solutions; Fulton County Board of Commissioners, Office of the Chairman

Simultaneously managed five projects of varying scope and complexity and budgets Conducted needs, content and organization assessments and analyses to recommend training strategies and key indicators for effective employee capacity-building programsManaged team of trainers and program managers; Standardized training program for GCAPP, to include developing performance measures, internal processes for curriculum design and fidelity of delivery Built teams of multi-disciplinary partners to gather data, conduct feedback sessions to leadership, diagnose training and organizational needs, and develop appropriate interventions that facilitate effective changeLed all phases of project lifecycle: project planning, SWOT analyses, data gathering, debriefing and coordinating other tasks to meet deliverables within set time frames and budget parametersIdentified and implemented interactive, skills-building training programs to meet learning and development needs of grantees Supervised staff: on-boarding and training of trainers, employee placement on projects, conducting performance reviews, skills alignment and coaching

Managed and directed $500K budget, federally-funded OPA Title X Family Planning Program for Region IV, which included 8 states/10 grantees in the Southeast U.S.Designed and developed learning solutions based on survey data and interview assessment analyses; conducted content/material review sessions with State Director/Trainer groups Tracked program performance in each State and recommended programs to improve organizational effectivenessGuided project plan, managed staff, set annual budget, and provided programmatic recommendations to granteesDesigned and delivered on-site and webinar trainings to strengthen capacity of clinicians to support personnel and organizational objectives or efficiency

Implemented qualitative and quantitative data collection strategies such as leadership interviews, employee satisfaction surveys and observation to improve Division internal processes, policies and team performanceAnalyzed Division of Emergency Operations data and performance trends to implement emerging organizational needs to Division and Center-level leadership and to design learning programs for 80 employees Agency-wide emergency response Training Coordinator for all personnel at Atlanta-based CDC through Center of Terrorism and Preparedness for Emergency Response (now Office of Public Health Preparedness and Response)Led planning, coordination, and implementation of CDC-wide Emergency Operations training program, including marketing events and devising credentialing program to ensure the readiness of CDC personnel to respond to public health emergenciesUsed formative and summative evaluative methods from data to assess the impact of training programs at individual and organizational levels to ensure quality and effectiveness