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I am an experienced executive with a uniquely rich background in finance and operations. From 2019-2022, I was responsible for the financial planning of one of the largest, most complicated mergers in the history of the US telecommunications industry. In doing so, my work enabled the raising of more than $20B in the US public debt market and established the roadmap for the attainment of more than $43B in total synergies. Today, 30 months after the close of the merger, the combined company is well ahead of its committed synergy and customer growth targets, resulting in a more than 60% improvement in equity valuation.Prior to leading the financial planning for this record setting merger, I led Corporate Financial Planning for the third largest telecom in the US from the time of it initially going public through a reverse merger transaction. During that period, my work was instrumental in driving a quadrupling of equity price through expert budgeting, incentive planning, KPI steering, and financial analysis.My ability to drive the attainment of superior financial results in a variety of challenging environments stems from a unique background in Operations and Engineering that sets me apart from most financial professionals. My varied experience allows me to anticipate and account for real world complications in plans. Thereby providing optionality and contingencies that allow for achieving objectives even in tumultuous environments.
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President - Broadband SolutionsNrtc Apr 2023 - PresentHerndon, Va, UsProud to be a part of the team of talented professionals at NRTC dedicated to helping our members bridge the digital divide in rural communities across the country. -
Vice President Financial PlanningT-Mobile Jan 2018 - Jul 2020Bellevue, Wa, UsI was chiefly responsible for the financial planning of one of the largest telecom mergers in US history. In doing so, my team and I developed comprehensive financial models that drove all internal and external financial commitments related to the business combination.Due to the unprecedented financial and regulatory complexity of this merger, the transaction took more than two years to complete. Despite a untold number of unexpected complications, my work drove the closure of the merger and laid the road map for the attainment of more $43B in synergies. -
Vice President - Corporate Financial Planning & AnalysisT-Mobile Apr 2013 - Jan 2018Bellevue, Wa, UsI led the corporate FP&A function for this business valued at more than $30B, which included overseeing a team of professionals tasked with short- and long-term planning, financial forecasting, and analysis. This entailed working with teams across the enterprise and coordinating their activities to ensure the integrity and accuracy of information. This information was utilized in preparing financial reports to support sound decisions by C-suite executives and the Board of Directors, which impacted the direction, growth, and profitability of the company. • Developed and executed financial plans that delivered superb financial performance and contributed to record-setting customer growth. • Overhauled $4B+ capital budget approval and administration process through improved fiscal controls and stronger accountability for project deliverables. • Increased EBITDA BY 15% and cash from operations by 17% in 2014, despite the negative working capital impact of record volumes of interest-free financing of customer headsets.
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Vice President - Churn And RetentionT-Mobile Jun 2012 - Apr 2013Bellevue, Wa, UsI was selected to transition into this role, following the unexpected departure of my predecessor, to take over a team of 30 that had responsibility for managing the customer experience for the company’s customer base. The focus was on retaining customers that were cancelling or switching their services to competitors. My team worked on identifying root causes and developing appropriate remediation strategies, which included a suite of offers for “at risk” customers and proactive outreach to the customer base. • Implemented measures that drove down churn rates to the lowest point in more than 4 years • Improved retained revenue by $250M, reducing the need for cost-cutting programs. • Upon completion of the initiative, led the dissolution of the team and integrated them into key departments across the company, reducing staffing requirements by 50% while maintaining positive momentum in churn improvements.
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Vice President - Local Channel ManagementT-Mobile Jun 2011 - Jun 2012Bellevue, Wa, UsAfter massive company restructurings, I was selected to stabilize a struggling sales support organization, which was lacking leadership, and help them navigate through this difficult transition. I had accountability for oversight of two functional areas, one that provided financial support to management of sales regions with combined revenue of $10B+, and the other that provided comprehensive financial reporting to internal customers. I supervised a team of 110 across both functions. • Built a 40-member local financial support team from the ground up, which successfully met corporate EBITDA objectives and delivered highly effective field promotions. • Rebuilt the reporting team and established SOPs and key deliverables in consultation with client teams across the nation. • Restored sense of teamwork and cooperation with internal clients across the enterprise, reversing a negative perception.
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Director, Customer LoyaltyT-Mobile Mar 2010 - Jun 2011Bellevue, Wa, UsI was hand-picked to join this newly created loyalty team that oversaw all loyalty initiatives related to the wireless network and early customer churn. I delivered several projects that, for the first time in the company’s history, removed the network as the #1 reason for customer deactivations. • Drove launch of a new wireless booster, in collaboration with the Product Development team, which significantly improved network coverage and customer loyalty. • Led team in identifying and developing best practices for on-boarding and “right fitting” customers, which reduced total early churn by 10% nationwide.
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Director, Network Engineering And OperationsT-Mobile Jan 2009 - Mar 2010Bellevue, Wa, UsI was asked to move to LA on a rotational assignment to lead and turn around an engineering and operations team that had missed most of their objectives for new cell site development the previous year. This was partially due to lack of formal leadership for the prior 6 months. I was charged with improving poor network performance and the cell site development process, in order to drive sustained network reliability and sharply reduce costs in this strategically critical market. • Exceeded site development goals in every quarter while improving network availability to 99.9%. • Launched next-generation network technologies ahead of schedule.
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Director, Network OperationsT-Mobile Jul 2004 - Jan 2009Bellevue, Wa, UsI was recruited to provide the leadership and direction for turning around a National Network Operation Centers, which had no clear objectives, few SOPs, and no formal leadership for more than a year. Led surveillance and tier-1 troubleshooting across the U.S. network, in addition to overseeing operation and maintenance of 3 mission-critical data centers. • Rebuilt the organization from the ground up into a world-class network operations center with standardized processes and new programs, including new tech training and front-line employee performance reviews. • Received the company’s highest award for heightening engineering workforce efficiency and its second highest award for disaster recovery preparation prior to and after Hurricane Katrina.
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Various Director-Level PositionsQwest Jan 1999 - Jul 2004Monroe, La, UsRapidly progressed through positions of increased responsibility, which included Director, Network Operations (2003-2004), Director, Engineering (2001-2003), and Director, Load & Resource Management (1999-2001). In most recent role, led the development of strategic long-term plans for improving network operations efficiency while consolidating 4 departments. Prior to this, supervised and coordinated all OSP engineering activities in Washington State and provided workload planning for ~2,000 technicians. -
Engineering ManagerU S West Jun 1994 - Dec 1998London, GbHeld progressively responsible positions, which included Director of Construction & Engineering, prior to the company’s acquisition by Qwest Communications.
Dana Taylor Skills
Dana Taylor Education Details
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Uw Foster School Of BusinessMba -
University Of WashingtonInternational Studies
Frequently Asked Questions about Dana Taylor
What company does Dana Taylor work for?
Dana Taylor works for Nrtc
What is Dana Taylor's role at the current company?
Dana Taylor's current role is Finance and Operations Executive.
What is Dana Taylor's email address?
Dana Taylor's email address is da****@****ile.com
What is Dana Taylor's direct phone number?
Dana Taylor's direct phone number is +142538*****
What schools did Dana Taylor attend?
Dana Taylor attended Uw Foster School Of Business, University Of Washington.
What skills is Dana Taylor known for?
Dana Taylor has skills like Wireless, Telecommunications, Data Center, Computer Network Operations, Cross Functional Team Leadership, Vendor Management, Network Engineering, Mobile Devices, Process Improvement, Network Design, Team Building, Customer Experience.
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