Dana Baker Email & Phone Number

Belleville, Il, Us

Richmond Heights, Missouri, United States

Richmond Heights, Missouri, United States

Responsible to inspire customers to express themselves in their home by utilizing designer software and listening to client’s desires, I assist in customizing design plans that reflect the customer style. I strive in building a reputation of the Brand as a destination for approachable decorating expertise that helps customers build deeply personal spaces. Responsible for store opening/closing, handling complaints, settling disputes, and resolving grievances related to services provided.• Utilizes design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.• Provide products and a range of options based on client's needs, style, preferences and living space.• Create and present design plans based on client's needs, style, preferences and living space.• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.• Utilize exemplary world-class service standards assist customers with special services including locating merchandise, internet orders, special orders, back orders, charge sends, order fulfillment and furniture orders.

Fairview Heights, Illinois, United States

As the Store Manager I planned and directed the day-to-day operations of the store. I built on the Spirit strategies to improve customer service, drive store sales, increase profitability and created store policies that increased sales and growth of the existing customer base. I believe in leading by example and maintaining the highest standards of integrity, quality, and timeliness in all business practices both internally and with our external partners. Duties included but not limited to:• Construction, merchandising according to plan, opening, operating and closing/teardown of the store.• Responsible for sales, payroll, recruiting, training, employee relations, expense control, shrink and all related functions.• Took photographs of displays and signage.• Assemble or set up displays, furniture, or products in 10,000 sq ft store space, using colors, lights, pictures, or other accessories to display the product.• Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.• Maintain props, products, or mannequins, inspecting them for imperfections, doing touch-ups, cleaning up after customers, and applying preservative coatings, as necessary.

Shiloh, Illinois, United States

Skilled Management and Retail Merchandising professional who leverages solid market knowledge and creative business strategies to maximize product profitability. An individual who thrives in both a collaborative environment, as well as independently, to contribute to a being a part of a dynamic unit who creatively and effectively reach company goals.• Deliver sales fundamentals such as distribution, shelving, merchandising, and pricing goals across all principals on agreed to retail priorities in assigned territory.• Communicating with the territory sales leads daily as to all activities accomplished as well as any sales opportunities.• Completing resets per planogram stocked and replenished merchandise according to store merchandising layouts.• Assembling promotional displays, including quarter and full-size point of purchase displays.

Prepared closing loan package necessary for individual loan types in accordance with Bankand Investor guidelines as well as Secondary Marketing commitments and requirements. Ensured the timely movement and closing of approved loans through the pipeline. Contact Title Companies, Attorneys, Loan Officers, Processors, and Insurance Companies to obtain documentation necessary to close mortgage loans. Monitored loan status on a continual basis to ensure that timely/quality standards are achieved.• Search and examine documentation such as mortgages, liens, title commitments, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions.• Examine individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.• Prepare real estate closing statements, using knowledge and expertise in real estate procedures.• Knowledge of real estate laws, legal codes, court procedures, precedents, government regulations, executive orders, and financial agency rules.

Responsible for updating and exchanging fees with the title company, reviewing, and updating customer real estate taxes and property insurance, reviewing the payoff and updates, create the closing package/closing disclosure (CD), and sending and balancing the preliminary CD with the title.• Perform analytical capabilities, using advanced statistical, quantitative, or econometric techniques.• Determine and prepare appropriate mortgage closing documents of financial loan processes.• Identify, track, or maintain metrics for loan system operations.• Review loan files to ensure that they are complete and accurate according to policy.

As the Store Manager I planned and directed the day-to-day operations of the store. I built on the Spirit strategies to improve customer service, drive store sales, increase profitability and created store policies that increased sales and growth of the existing customer base. I believe in leading by example and maintaining the highest standards of integrity, quality, and timeliness in all business practices both internally and with our external partners. Duties included but not limited to:• Construction, merchandising according to plan, opening, operating and closing/teardown of the store.• Responsible for sales, payroll, recruiting, training, employee relations, expense control, shrink and all related functions.• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.• Resolve customer complaints regarding sales and service.

Supported the store manager in staffing, setup, merchandising, pack-up and teardown of the seasonal Store. Involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage, and all aspects of merchandising/inventory control.• Resolve customer complaints regarding sales and service.• Review inventory and sales records to prepare reports for management.• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.• Construction, merchandising according to plan, opening, operating and closing/teardown of the store.• Responsible for sales, payroll, recruiting, training, employee relations, expense control, shrink and all related functions.

Fairview Height, Il

Drove sales throughout the store through compelling visual displays and merchandising efforts while providing excellent guest service. Analyzing store specific sales flash reports to recognize opportunities to maximize sales in underperforming departments. Oversee all monthly planogram changes throughout the store while maintaining full feature shops within the store along with a full and inviting racetrack/drive aisle. Managed daily projects communicated by Corporate office to maximize sales and service. Performed scheduling, payroll management, and daily deposits along with truck approval and processing. Coordinated merchandising during company closing procedures, liquidated all assets within period expectations while maintaining employee relations effectively to ensure quality of company policy remained intact until final day. • Reviewed sales and activity reports, and other performance data to measure productivity as well as goal achievement to identify areas needing improvement.• Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.• Performed personnel functions such as selection, training, and evaluation.• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsible for preparing documents for mortgage loan closings, ensure that all documents and file is within compliance of federal regulation, Freddie Mac regulation and bank policy. Addressed issues in a timely matter to ensure closing or selling to servicer was not delayed. Responsible for wiring funds to Title Company’s for prompt disbursements. Provide compliance department requested documents for audit files prior to closings.• Appraisal Underwriting• Condominium Appraisal Review• Conventional, Illinois League, Metropolitan Consortium of Community Developers (MCCD), Rural Housing Development, and Mortgage Insurance loans

Shiloh, Illinois, United States

Prepared Housing and Urban Development (HUD-1) statements, disbursement of files, prepared commitments, performed as an abstractor for both residential and commercial properties, prepared files for policy, ensured proper documents recorded in land records.• Notary Closer• Abstractor (St. Clair, Madison, and Monroe Illinois counties)• Strong Knowledge of mortgage loan products (FHA/CONV/USDA/VA) as well as mortgage documentation, procedures, and workflows.

St Louis, Missouri, United States

Conducted extensive land record research on residential properties in the St. Louis Metro East counties of St Clair, Madison, Jersey, Bond, and Monroe. Examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions.• Prepare reports describing any title encumbrances encountered during searching activities and outlining actions needed to clear titles.• Copy and/or summarize recorded documents, such as mortgages, trust deeds, and contracts, which affect property titles.• Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties.• Obtain maps or drawings delineating properties from company title plants, county surveyors, or assessors' offices.

Fairview Heights, Illinois, United States

Responsible for ordering search of land records for residential properties, prepare commitments for lender, clear title of any old liens, order payoffs, and prepared Housing and Urban Development (HUD-1) statements. As well as printed and organized loan documents from the lender to ensure a smooth closing, conducted closing as a notary closer, performed all post-closing duties by creating borrower and lender packets, send proper documents to land records for recording, disburse loan to ensure all payouts are made in a timely matter. Prepared final policy to send to lender upon receipt.• Notary Closer• Performed analysis on credit reports, income, and asset documentation.• Prepare Commitments, Policies, or other real estate documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.• Strong Knowledge of mortgage loan products (FHA/CONV/USDA/VA) as well as mortgage documentation, procedures, and workflows.

Alexandria, Virginia, United States

Responsible for title orders, clearing old liens off title, ordering payoffs, preparing documentation for attorney, brief attorney prior to meeting with clients, disbursing funds, data entry and delivering payoffs. Filing documents on land records.• Prepare Commitments, Policies, or other real estate documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.• Gather and analyze research data, such as statutes, public records, decisions, and legal articles, codes, and documents.• Direct and coordinate law office activity, including delivery of real estate documents to clients.

Electrical And Electronics Engineering

Biology/Biological Sciences, General