Dana C. Battistello Email & Phone Number

The Responsible Business Alliance (RBA) is the world's largest industry coalition dedicated to corporate social responsibility in global supply chains. My role is to support our members and their suppliers in the implementation and use of several tools that we provide in support the overall mission. Additionally, I act as champion of change for both internal and external IT projects and initiatives with the goal of streamlining processes, fostering collaboration and increasing efficiency across the board.

Washington, District Of Columbia

Serve on Program Management Systems - Extranet Sites (PMS-ES) Help Desk. PMS-ES is an IDE that supports multiple Navy contracts, serving as a gateway to applications developed to support various acquisition and sustainment tools for customers.

Washington, District Of Columbia

Provide support for implementation of software changes and enhancements to the Navy Data Environment (NDE) suite of applications. Support improvement of the NMP-MOM (Navy Modernization Process Management and Operations Manual) and NMP related training development.• Lead NDE-RMMCO application development efforts to further define FLEET requirements through analysis of the as-is legacy system and available legacy user documentation, exploration of RMMCO process flows, stakeholder engagement (client, legacy webmaster, current system users, SMEs)• Lead and coordinate NDE-RMMCO Phase I exploratory testing efforts, including training additional testers, creating test user accounts, and engaging legacy users to assist in the testing process.• Create tickets for developers to address specific issues found during testing• Work with PM to accomplish risk analysis and assign priorities to related tasking for developers and testers• Perform validation testing of application in the test environment• Lead drumbeats with client, PM, developers and testers to discuss status and prioritization of actions related to application development effort.• Gather information from users for analysis of policy changes, problem areas and suggested improvements to NDE applications• Support efforts to develop a Training Package for On-Site Installation Coordinators in training. This includes travelling to warfare centers for face-to-face working group sessions; teleconferences; capturing/tracking completion of action items; creation of process flow diagrams; editing package to ensure consistent content flow and formatting throughout.• Take meeting minutes for various additional teleconferences in support of client• Created application overview brief and presented at Summit in Newport News, VA (85 attendees). • Assist SME in effort to update NMP-MOM policy documents• Update the NMP Website• Provide tier 1/2 NDE help desk support

Washington D.C. Metro Area

Serve on Program Management Systems - Extranet Sites (PMS-ES) Help Desk. PMS-ES is an IDE that supports multiple Navy contracts, serving as a gateway to applications developed to support various acquisition and sustainment tools for customers. • Provide technical assistance in person, via phone, electronically• Troubleshoot user problems (hardware, software, user access, etc.) and advise user on appropriate action• Diagnose software issues• Identify/escalate situations requiring urgent attention; track and route problems/requests• Liaison between user and programmer team to resolve issues• Software testing to verify problem resolution• Administer proprietary applications (set up and manage user accounts, ensure compliance w/DoD IS access requirements)• Technical writing (training materials, process flow diagrams, manuals, requirements packages)• Improve existing workflows/procedures• Meet with program managers and senior staff to discuss and document functionality required of new applications• Develop test procedures and perform regression testing prior to implementation of new applicationsProvide assistance on an application development project to support NAVSEA executive decision-making.• Assist with user interface design, collaborate with development team, produce mock-ups • Work with key stakeholders (managers, programmers, Subject Matter Experts) to develop and document application requirements in a clear, accurate and meaningful manner• Perform data analysis and research in support of requirements definition• Research, collection and organization of data necessary to produce deliverables• Perform functionality testing of application in development• Provide group facilitation and distribution of tasking among analysts, in support of a common goal• Coordinate with managers to ensure project tasks are on schedule and deliverables are within scope• Administer team SharePoint site for collaboration, task tracking and records management

Washington D.C. Metro Area

• Identify requirements and coordinate the development, implementation and maintenance of configuration management systems• Facilitate data capture and work with directly with clients to ensure validity of data inputs• Process routine configuration change documents and record information to manage configuration items effectively, including the status of proposed, implemented and approved changes. • Recommend methods of improvement• Participate in the maintenance of databases• Assist in the design, development and establishment of configuration and data management documentation based on program requirements• Participates in design reviews, audits, and maintains relevant documentation• Provides analysis of proposed design changes to determine the effect on the overall system• Implement configuration practices in accordance with government and industry standards in response to contractual requirements

Washington D.C. Metro Area

• Designed, implemented and managed the entire information system architecture for the mobile restaurant, including a mobile, 4G LTE wireless network which supported an iPad, laptop, receipt printers, cash box and smart phones. Responsible for troubleshooting critical network connectivity issues in a fast-paced production environment. • Installed and managed application software. Utilized Square Register cloud-based point of sale software for daily operations, reporting and analytics. Utilized Quickbooks on a Windows 7 desktop to manage company finances and to view more detailed business analytics. • Responsible for web presence. Designed the company website using website builder software (GoDaddy), inserting custom HTML code to add functionality and optimize search engine optimization (SEO). Utilized HootSuite to centralize management of social media marketing initiatives executed via Twitter and Facebook. Performed ongoing online content management. Also responsible for customer service and reputation management (via Yelp, foodtruckfiesta.com).• Produced all technical business documents, including business plans, standard operating procedures, and HACCP control plans

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, Personal Computer Systems

Activities and Societies: Phi Theta Kappa Honors Society