Dana Blair Email & Phone Number

• Support for Sales, Fulfillment and Recruiting teams utilities multiple VMS systems• Enter, track and update job requirements • Coordinate and schedule candidate interviews• Track and update candidate status throughout submission lifecycle• Process improvement documentation and cross-training for Operations team• Provide administrative support across teams as needed• Support for Offboarding activities and payroll support

▪ Engaged with customers to facilitate application process, building rapport and maintaining consistent touchpoints.▪ Consulted with clients, educating on home buying process, mortgage terms, and general mortgage rate inquiries.▪ Collaborated with cross-functional teams to optimize client experience, consistently meeting and exceeding monthlytargets for customer-facing interactions and ranking in the top tier based on performance.▪ Earned NMLS License, outperforming required score by 12 percentage points. Completed state requirements for AL,CA (DFPI), CT, DC, FL, GA (pending), NJ, PA, SC (BFI), TX (SML), VT, VI, and WV.

Charlotte, North Carolina, United States

▪ Delivered administrative support throughout the closing process for commercial properties, including auditing data for all new purchase and sale agreements, creating files, entering data, and receiving funds.▪ Supported escrow administrators with various needs, such as providing verification of wiring account information and approval of outgoing funds.▪ Managed and maintained files, including receipt of additional funds and disbursement of payments in alignment with agreement language.▪ Oversaw all file terminations involving wiring of funds and securing all necessary documents for corporate compliance.▪ Processed all incoming and outgoing payments for title fee invoices, including posting of funds and check processing for attorney fees.▪ Exceeded client expectations by implementing processing schedule to ensure timely delivery of receipts.

▪ Administered support for commercial underwriters and escrow administrators while managing overall daily officefunctions, including screening phone calls, scanning, copying, and coordinating conference materials.▪ Scheduled and managed follow-up calendars for order deliveries, streamlining access to title files.▪ Drafted cover letters and documents. Posted received payments and processed outgoing payments.▪ Facilitated title searches with outside attorneys and managed sensitive and confidential correspondence.▪ Served as liaison between customers requesting title searches and attorneys managing searches.