Dana Burns Email & Phone Number

A quick study with an eye for detail who is passionate about clean data and process improvement. Getting to know a process inside and out, mapping it, analysing ways of improving that process and then documenting it in a way that suits all learning styles is something that is integral for all businesses and their people. Processes allow people to know what is expected of them and how they can meet that expectation, setting them, as well as the teams they work with up for success. And when we set the team up for success, our customers reap the rewards.Having these processes easy to access and find is imperative, as is the ability to keep them current for business continuity. Training people on the processes they need to action always includes training people on where to find that process. Running reporting on the usability of the documents will allow you to improve not only the process it's self but to improve the efficacy and usability of the documentation and its repository. I currently empower our customer service team at Hanes with their process repository within the Salesforce CRM.Data is your best friend. It can tell you the truth of what is happening, it can validate your hunches, it can be used to predict the future and pave the path for continuous improvement. Not only in its identification of improvements required but in validating any changes made as a direct result of that identification.I have a naturally calm nature, am often a trusted confidant among my colleagues and have a strong work ethic. I also love family time, coffee, trees, podcasts (because there's always more to learn) and dance is my chosen form of fitness.