Launched growth-focused development team from zero, resulting in 20% increase in signup rate, ~8% increase in Activation rate, and an estimated 750 net new logos annually. Balanced tactical needs (like establishing experimentation architecture and creating an experiment backlog), with strategic needs (such as regularly communicating growth plans and outcomes to C-Suite and Board members, and evangelizing product-led growth cross-functionally).

Led strategy, roadmap, and backlog for integrations to and from When I Work through an organizational ICP shift from enterprise to small business.

Translated product needs for search, alerting, and visualization features into a strategic data platform roadmap. Partnered closely with architecture, data science, and feature teams to define data models and identify data enrichment opportunities.

Led product backlog and priorities for Code42’s first cloud-native feature, Forensic Search, as part of a shift from IT to Security buyers. This feature now powers Incydr, an insider risk management solution.

Cut my teeth in product working with 1-2 scrum teams at a time – getting intensive experience with the product development lifecycle, story mapping, acceptance criteria, UAT, backlog management, and more. Became a product expert by building a range of features on the platform.

Served as documentation lead for the consumer version of flagship product, CrashPlan. Developed support site information architecture, identified & filled content gaps, and ensured consistent tone and style.

– Collaborate with Marketing, Support, Quality Assurance and Coldfusion developers toproduce detailed functional specifications for new tool suites & enhancements in SAASenvironment– Convey new concepts to multiple audiences using wireframes, flow diagrams, user stories,use cases and requirement statements– Coordinate project estimates, timelines, approvals, delivery dates and release notes– Manage and provide guidance to Technical Writers creating client-facing documentationand internal specifications

– Design, organize and write content for client-facing help sites using Mura CMS (html, css)– Publish quarterly newsletter covering new functionality, upcoming events & industry news– Facilitate development and documentation of internal processes; aid in implementation ofFogCreek’s FogBugz and Trello tools for 60+ person team– Spearhead internal and external communication strategies

Consultant, Legacy Software Remediation ProjectCreate equipment validation documentation based on Subject Matter Expert interviews and existing documentsDevelop tools and processes for progress tracking and reporting on a multi-tiered project encompassing all functional areas that use software as part of the quality systemCoordinate document approver collaboration and facilitate document release in a regulated software environmentProvide user feedback on internally-developed software systemsCreate department guidance documents and proceduresTrack documentation required by regulation

Apply standardized rating scales to videotaped family interactions Engage with others within unit to assure valid and reliable data