Dana Cooke Email & Phone Number

Columbia, SC, US

Canton, MA, US

Designed and developed comprehensive instructional materials, including eLearning modules, instructor-led training (ILT) content, job aids, assessments, and multimedia resources, aligned with learning objectives to maximize learner engagement and retention. Led and managed end-to-end instructional design projects, consistently delivering on schedule.

San Antonio, TX, US

Assessed training needs and performance gaps.Consulted with business leaders to determine appropriate learning solutions and performance objectives to ensure solution efficacy.Utilized Articulate Rise, Storyline 360, and Vyond to create interactive eLearning courses with animated videos.

San Antonio, TX, US

Created effective programs that support departmental and enterprise-wide learning and bridge performance gaps.Produced quality deliverables such as storyboards and scripts for audio, video, animations, and interactions.Built and maintained relationships at all organizational levels to meet learning and development needs continually.

Charlotte, North Carolina, US

Led the design of cross-functional corporate culture work to address burnout and healthcare worker mental wellness regarding COVID-19.Created and executed project work plans, communication plans, and process mapping.Utilized Articulate Rise and Storyline to develop eLearning and Oracle to test and publish.

Atlanta, GA, US

Designed custom business process and systems training programs including instructor led and e-learning courses.Collaborated with subject matter experts to successfully develop training programs for UPS customer service representatives on a global scale.Learned and tested proprietary systems and software to identify training needs, determine scope, and.

Atlanta, GA, US

Developed orientation training plan and materials to onboard 30+ new epidemiologists and field researchers onto the Zika response.Directed the assessment of process documentation and training needs, then implemented evidence-based curriculum modifications.Utilized Adobe Captivate to develop eLearning and Microsoft PowerPoint to create just-in-time training.

San Francisco, California, US

Executed the design and development of virtual instructor-led training, simulations, job aids, and communication plans affecting 20k employees who used the Concur reimbursement system.Trained and managed a team of five trainers responsible for executing corporate training strategies, expanding the entire accounts payable footprint.Developed and implemented.

Realigned business goals and program objectives to create eLearning modules for a healthcare client resulting in $47k in revenue. Created strong working relationships with clients and subject matter experts to cultivate an environment of success through process improvement and solution development.Managed and executed the analysis, design, development, and.

Chesapeake, Virginia, US

Devised, initiated and structured instructional materials, training manuals, job aids and software training videos to start and sustain workflow coordination for loss prevention and customer service.Facilitated professional development training with an emphasis on leadership for high performers, communication and management styles.

Charlotte, North Carolina, US

Developed training strategies and success materials for enterprise-wide system implementation of asset management software Maximo. Evaluated and improved processes and documents using technical writing skills to ensure customer service representatives used the most current sources to support their customer base.

Conducted train-the-trainer sessions in preparation for the delivery of enterprise-wide initiatives reaching over 20,000 employees. Directed a team of eight change managers and guided them through the development of training curricula for enterprise-wide initiatives reaching over 20,000 employees. Designed and facilitated the delivery of a travel training.

Developed a workflow coordination process for special projects, including Service Level Agreements and training materials, and trained senior managers to achieve initiatives successfully. Negotiated 100+ executive agreements for revenue-generating employees, contributing an ROI of $2m per year. Delivered training to the recruiting managers and external.

Prepared and executed implementation strategies to introduce new home design products into the U.S. and European markets. Engineered logistics tracking solution for nationwide product launch of closet doors to over 2000 stores across the country.

Armonk, New York, NY, US

*Managed staff of 12 employees located in three states who were responsible for completing specialized projects for IBM executives across the United States.*Increased program satisfaction ratings by 30% within six months of project commencement.

Armonk, New York, NY, US

* Provided direction and career development to team of 45 members to ensure optimal remote support to 300+ U.S. IBM executives. *Designed an employee training manual and facilitated training courses which resulted in an 18% usage increase for remote administrative support and 25% increase in overall program satisfaction