I pride myself in the fact I have worked for the same company for over twenty three years. Spectrum has invested a lot in me and I have invested a lot into Spectrum. I have the most experience in field operations and workforce planning but recently transitioned into a customer service focused role. I lead a team that generally consists of fifteen to eighteen individuals in a call center setting. My areas of expertise are leading and motivating to promote growth and provide the best customer experience. My focus is not only on the customer we serve but being an expert in my field as well.