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Working with maintenance and operations coordinators to make sure our customers are taken care of during flight interruption. Also working with recovery teams to take care of our platinum customers making sure they get the treatment that they deserve.

Oversaw all ramp activities while serving as a mentor and inspired quality performance from each team member on a 50- member team Ensured compliance with company polices for weight and balance verifying all cargo was in the right position Liaised and collaborated with 3 departments to make operationally sound decisions.Met and/or exceeded performance metrics yearly by 5% by improving on my communication and operational skills.

Coached and developed agent workgroup to provide outstanding customer service. Set clear expectations leading by example and adhering to accountability measure set by corporate to ensure peak performance for 50-member team. Resolved escalated passenger complaints and peer-to-peer conflicts by having conversations with each person resulting with happy customers and happy peers. Submitted daily operational reports, conducted routine departmental audits, and maintained CSA schedules… Show more Coached and developed agent workgroup to provide outstanding customer service. Set clear expectations leading by example and adhering to accountability measure set by corporate to ensure peak performance for 50-member team. Resolved escalated passenger complaints and peer-to-peer conflicts by having conversations with each person resulting with happy customers and happy peers. Submitted daily operational reports, conducted routine departmental audits, and maintained CSA schedules and participated in bid committee. Conveyed revisions of company policy and merger related information to the 50-member workgroup. Show less