Dana H. Email & Phone Number

Richmond, VA, US

Richmond, Virginia Area

• Director of OperationsOperations management for non-profit tasked with oversight of private school accreditation in the Commonwealth of Virginia.
• Developed and implemented business policies and best practices. Advise private schools on best practices for business policies providing support and training to ensure compliance with State/Federal Laws and VCPE.
• Work in partnership with the Board of Directors and Committees to create and implement policy and develop resources to benefit member associations, schools and school administrators.
• Execute all policies and projects implemented by the Board of Directors in order to fulfill the needs of membership.
• Through effective budget creation and management annual income has grown by 300% over the last 5 years. Growth in finances has allowed the organization to provide additional resources and benefits to its members.
• Database design and management for all school and school contact files ensuring all data is accurate and accessible for compliance and advocacy efforts.

Richmond, Virginia Area

• Projects:
• Holly Lane Designs, Montpelier, VA, (HollyLane.com)Completely revamped email, payroll, and event tracking systems, lowering cost of production and payroll.
• Intellisource, Columbus, GA,Recruiting and new hire orientation implementation and improvement, salary and rate of pay evaluation for the area, employee file maintenance and audits, implemented new hire orientation and.

Reno, Nevada Area

• Developed, designed and implemented the company's safety program through analysis and research of applicable state and federal laws, and insurance requirements. Design included developing a complete SOP and training.
• Developed and implemented a new employee development program by creating effective an effective training program for new hires and management that reduced attrition by 80%, driving new hire costs down by 50%.
• Responsible for all HR functions including conflict resolution, employee relations, complaint and incident investigations including suggested resolutions based on federal and state law and company policy. Market.

Reno, Nevada Area

• Increased clientele engagement though the development and implementation of personalized associate training, grew Design Services from 5% to 45% of the store’s total sales, and achieved the highest customer service.
• Implemented and expanded the company’s associate training program, resulting in 20% incremental growth in sales.