Dana Dimone Email & Phone Number

Woodbury, New York

Hauppauge, New York

* Interface and support internal and external customers for healthcare technology company * Provide timely status documentation for all project, requests and issues * Identify and report all projects at risk of missing deadlines * Act as an internal liaison between management and customers. * Lead or assist with new customer projects, requests and issues..

Regularly retained by companies to assist in improving operations performance and customer satisfaction.ENGAGEMENTS INCLUDE:NBTY Corp - Quality Assurance AnalystContracted for 3-month engagement to perform micro-testing of vitamins and food supplements. Challenged to quickly learn new processes and systems and ensure a high level of product quality and.

Melville, NY

Promoted to improve customer interface to Verint's product support organization. Position included managing the customer satisfaction survey function, serving as a product service manager, and working closely with the VP on a wide range of projects. Performed follow-ups with customers and liaised between customers and management. Wrote/presented business.

Lyndhurst, NJ

Promoted to manage the AET desktop deployment of a brand new product for a customer's employees. Worked on site, planning and coordinating all training and support functions and schedules, and coordinating a trainer, application expert, & product support engineers. Regularly met and coordinated with client team and other contractors. Handled all phone.

Melville, NY

Managed distributed contact center locations, serving as customer advocates in building partnerships and managing escalations. Worked across Verint’s Sales, Customer Support and Professional Services organizations on a regular basis. Assisted in building criterions, planning and rollout of business critical applications. Utilized Cisco Call Center.