Dana D. Email & Phone Number

St Petersburg, Florida, Us

•Commitment to achieve a thorough knowledge of the K12 industry for private schools.•Advocate and assist by negotiating renewal contracts with the Head of School, IT directors, and principals.•Effectively build and maintain customer relationships.•Understand client expectations/requirements to be able to navigate renewal discussions.•Provide feedback on existing products and make recommendations regarding new product features. •Research, analyze, develop, and recommend processes and procedures to improve the customer's overall experience.•Develop a focused renewal strategy.•Work across all teams to drive solution selling and increase the adoption rate of our solutions.•Achieved assigned yearly quota for 2021, 2022, 2023, and 2024.•Team player, leader, and train new hires. •Proficient in CPQ, Salesforce, SalesLoft, TEAMS, DocuSign, and Teamwork.

Malvern, Pa, Us

•EdTech Saas company•Extensive knowledge of the K12 industry. •Exceptional communication, time management, analytical, and problem-solving skills.•Advocate and assist by negotiating renewal contracts with superintendents, IT directors, HR, nurses, and principals. •Our team managed an average of 5,000 accounts/low touch via ticket system as well as daily reach outs.•Understands client expectations/requirements to be able to navigate renewal discussions.•Recommended best practices to clients based on their product’s capabilities and business process workflows.•Provided feedback on existing products and made recommendations regarding new product features. •Researched, analyzed, developed, and recommended processes and procedures to improve the customer's overall experience.•Worked closely with inside/outside sale reps, billing, and the implementation teams to ensure success. •Achieved and exceeded the assigned quota. We maintained a 97% yearly retention rate. •Provided technical support to help troubleshoot and identify EdTech Solution issues and promptly resolve. •Collaborated with product development and sales teams to identify areas of need for upsell/cross sell opportunities. •Proficient in Salesforce (CRM), Excel, NetSuite, Zendesk, Slack, Cisco, CPQ, DocuSign, and PowerBi.

Us

• Ensure client portfolios are handled with professionalism and enthusiasm.• Increase client revenue through interactions and ensuring their needs are met for their requests.• Meeting quarterly goals while maintaining customer satisfaction.• Proven ability to meet or exceed all sales, renewals, or customer service goals.• Able to develop, maintain, strengthen business relationships with clients.• Process information quickly in order to recognize, support, and resolve customer needs.• Recognized for exceptional problem-solving, organization skills, and analysis abilities.• Pleasant personality, hard working, and dedicated to customer satisfaction.• Team player, coached/trained new hires, and team leader.

• Achieve sales objectives by managing day-to-day activities, including accurate sales forecasting based on dealers needs.• Negotiated with all levels of business professionals within my account base.• Facilitate and negotiate all sales contracts between carriers and dealers.• Responsible for wireless distribution and services to achieve maximum market penetration, sales growth and profitability.• Meet and exceed corporate growth and profitability objectives implementing solution-based strategies to expand customer base and dominate market share.• Succeeded in a high pressure environment while maintaining a high level of detail and accuracy.• Worked alongside the finance department and the client to establish a proper credit line.• Managed all dealers/partners within the SE U.S territory.

Indianapolis, Indiana, Us

•Researched, calculated, and updated child support payment records.•Entered and amended information in Indiana Support Tracking System.•Initiated Bureau of Motor Vehicle liens and IRS tax interceptions against delinquent parents.•Prepared daily court dockets for Marion County Deputy Prosecutors.•Trained new employees. •Handled special cases/projects for my direct manager.

College/University Preparatory And Advanced High School/Secondary Diploma Program

Undergraduate Studies, General Studies