Dana D. Email & Phone Number

St Petersburg, Florida, US

• Commitment to achieve a thorough knowledge of the K12 industry for private schools.
• Advocate and assist by negotiating renewal contracts with the Head of School, IT directors, and principals.
• Effectively build and maintain customer relationships.
• Understand client expectations/requirements to be able to navigate renewal discussions.
• Provide feedback on existing products and make recommendations regarding new product features.
• Research, analyze, develop, and recommend processes and procedures to improve the customer's overall experience.

Malvern, PA, US

• EdTech Saas company
• Extensive knowledge of the K12 industry.
• Exceptional communication, time management, analytical, and problem-solving skills.
• Advocate and assist by negotiating renewal contracts with superintendents, IT directors, HR, nurses, and principals.
• Our team managed an average of 5,000 accounts/low touch via ticket system as well as daily reach outs.
• Understands client expectations/requirements to be able to navigate renewal discussions.

US

• Ensure client portfolios are handled with professionalism and enthusiasm.
• Increase client revenue through interactions and ensuring their needs are met for their requests.
• Meeting quarterly goals while maintaining customer satisfaction.
• Proven ability to meet or exceed all sales, renewals, or customer service goals.
• Able to develop, maintain, strengthen business relationships with clients.
• Process information quickly in order to recognize, support, and resolve customer needs.

• Achieve sales objectives by managing day-to-day activities, including accurate sales forecasting based on dealers needs.
• Negotiated with all levels of business professionals within my account base.
• Facilitate and negotiate all sales contracts between carriers and dealers.
• Responsible for wireless distribution and services to achieve maximum market penetration, sales growth and profitability.
• Meet and exceed corporate growth and profitability objectives implementing solution-based strategies to expand customer base and dominate market share.
• Succeeded in a high pressure environment while maintaining a high level of detail and accuracy.

Indianapolis, Indiana, US

• Researched, calculated, and updated child support payment records.
• Entered and amended information in Indiana Support Tracking System.
• Initiated Bureau of Motor Vehicle liens and IRS tax interceptions against delinquent parents.
• Prepared daily court dockets for Marion County Deputy Prosecutors.
• Trained new employees.
• Handled special cases/projects for my direct manager.

College/University Preparatory And Advanced High School/Secondary Diploma Program

Undergraduate Studies, General Studies