To coordinate a strategy to implement a Regulatory Frame for Corporative Banking and manage projects related to the improvement of financial services • I structured the process to comply with the Regulatory Frame FATCA (Foreign Account Tax Compliance Act) & CRS (Common Reporting Standard) complying with a 98% of requirements regarding Account Opening through the Action Plans with a Global scope, avoiding fines to the Institution estimated in USD$20 MM. • I guaranteed 95% client satisfaction managing the account opening procedure with an estimated of 6,000 corporative customers, leading them efficiently to the correct filling of Tax Forms according to the tax guidelines of FATCA & CRS. • I designed and implemented a Capacitation Program complying the Information Sharing in financial accounts, requested by the USA Congress and OCDE within the process of opening of local and international accounts, establishing a 15 days as the limit, achieving with this do not affect the 22% of businesses income of Corporative Banking. • I consolidate and made official the SLMD (Service Level Management Document) to ensure the recovery of account balances in compliance of the Law of Credit Institutions Art. 61, as well the search of clients with 6 years of inactivity and the re activations of the same ones, avoiding losses to the customers and deleting processes with a monthly cost to the Institution of $1MM MXN.

I managed and control the billing processes to negotiate about the cash services with Enterprises dedicated to Values Transfer, I generated an analysis of P&L and profitability to business • I achieved the recovery of $30 MM MXN in expired payment with clients from the Public Sector and Energy, with a delay of 8 months, in the business of Cash Services and Values Transfer making sure the profitability of the product in a period of 4 months through the design of a work plan between 2 work teams. • I lead the negotiation of outsourcing contract of cash services and values transfer, guaranteeing a satisfaction level of 97% focused into attention times and cash delivery out of 3 to 1 days to both the Institution and corporative clients • I negotiated performance indicators with enterprises of values transfer (Panamericano, Cometra, Sepsa, Seguitec), to grant the services with Energy industries, Public Sector & Consumer and Health Care these produce an economic benefit of $200 MM MXN every quarter, achieving an average of 98% clients satisfaction in cash delivery in places requested nationwide.

Manage and regularize process of continuous improvement, to attend corporate clients. • I consolidated incomes of USD $9.5 MM with “Compartamos Banco” along 2 consecutive years, stimulating the cost reducing by the use of payment orders. As well the using of a network of cashiers with specialized attention nationwide through the strategies coordination of service and business. • I redesigned proceses for 10 account maintenance proceedings, reducing rejection in a 40%, through setting up the critical items to make sure the completeness of proceedings in accordance with established time. • I coordinated processes of continuous improvement in corporative attention services , restructuring the clients attention areas, deleting tasks and functions duplicated through a clearly definition of responsibilities and their reach, reducing attention times out of 7 to 3 days, and 20 days in financial services.