• Operate as the lead point of contact for matters specific to clients including support, training, and billing• Facilitate in-person and web trainings and demos on how to use Bookshelf ® software• Liaison between clients and internal teams to produce clear and open lines of communication• Building strong and meaningful relationships with clients and colleagues alike• Interpreting data and usage reports to gain insight on ways to improve business• Proactively assess and address customer needs• Ensures that any client issues are dealt with in a timely and professional manner that exceeds expectations

Promoted from Account Specialist to Account Manager

• Facilitate new project development and coordination of marketing materials• Organizing campaigns to effectively communicate messages via email blasts, social media, press releases, and direct mail• Liaison between clients and vendors to get best possible outcome for Raleigh businesses• Maintaining conducive relationships between clients and Yay Creative Group• Graphic design for social media contests and print ads• Data analysis using Microsoft Excel• Assisting with administrative and accounting duties

• Create events to increase awareness of the museum by implementing First Friday Forums• Build partnerships with influential community members to increase memberships and sponsors• Network with local media for event coverage• Manage social media posts• Graphic design for event promotion