Dana Graham Email & Phone Number

Florida, United States

Saint Petersburg, Fl, Us

New York, New York, Us

• Managing all aspects of wireless line management, such as new user setups, terminations, reassignments, number changes, number porting, and feature management.• Assist with the administration of the Mobile Archiving system (new user setups, number changes, reporting).• Validate international travel requests.• Manage the wireless device and line/service inventory; order devices, service lines, and accessories.• Respond to end user requests related to mobile device pricing, plans, features, order status, etc.• Provide reporting (daily/weekly/monthly) of wireless usage, device inventories, expenses, and similar data.• Validate monthly invoices; assist Accounts Payable with invoice coding. • Act as a liaison between wireless carriers and internal IT teams.• Provide basic technical support to help with the resolution of wireless device/service tickets.• Participate in one-off projects, tests and other tasks related to Mobile device program.

Norcross, Georgia, Us

IT procurement for IT integrations. IT Procurement vendor management.Main point of contact for ordering, tracking, shipping and confirmation of delivery on all IT related assets ranging from servers, PCs, Mobile devices (Handsets/Mobile plans), mobile hotspots, printers. Assisted with scope definition and implementation of a solution. Information technology procurement ranging from but not limited to hardware or software licensing. Maintained IT Procurement inventory through assigned Purchase Order numbers.Gathered, analyzed, and documented business requirements for internal customers. Ensured technology solutions aligned with business needs and strategic goals. IT eCommerce liaison, Design, document, test and leverage solutions. Interfaced with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performed business systems and process analysis of existing systems/processes. Conducted interviews and requirements gathering workshops. Ensured sign-off of all artifacts. Coordinated requirements for new and existing applications. Assisted in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Assisted in QA process team; identified test cases; explained complex processes; aided in developing test plans. Developed detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses. Coordinated project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements. Coordinated communication with clients and prioritizes delivery of IT services. Conducted root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.

Monroe, Louisiana , Us

Managed the installation of fiber optic cables, switches and servers for a global financial intuition in multiple locations nationwide.Weekly Tracking Human capital hours and resources as needed for project, including project budget,s for contractor hours.Daily project plan updates and amendments as needed.Hosted weekly status calls (Remotely) with vendors, client and stakeholders.

St Petersburg, Florida, Us

Supervised Implementation of Digital Platform mobile banking applications for FDIC credit unions. Conducted Project implementations launch calls for the Digital Platform solution DX Mobile and DX Mobile Quick to Market.Gathered deliverables from clients in order to design and build financial institutions mobile banking applications to be used on multiple platforms and devices.Revamped, and created new departmental process documentation.

Supported, monitored, tests, and troubleshot user workstation hardware and software problemspertaining to Local Area Network (LAN), Wide Area Networks (WAN) and personal computersystems.Coordinated repair efforts for LAN and WAN servers.Supervised installations and repairs to server, remote devices.Maintained a variety of technical and auxiliary equipment and support systems.Supervised, coordinated and executed computer hardware, software, printers, and associated equipment.Configures workstations and upgrades software.Provided technical assistance to users experiencing problems with hardware, software, peripheralequipment.Trained and instructed others in the use of computer related hardware and software.Participated in district training events, committees, and groups related to technology.

Lawrence Township, Nj, Us

Recorded, and prepared Field Force Management Process and Procedures for internal employee training material.Prepared Statement of Work (SOW) purchase orders for internal billing & third party vendors.Daily tracking and updating project plans, milestones and scope changes for IT Operations team.Coordinated all UAT Testing data for weekly and monthly crystal reports.Completed weekly IT Validation Systems analysis generated for Project Managers & Business Analyst.Responsibled for the creation of the software development life cycle process under the SDLC platform.Daily Vitalize Incident/ticket, Problem, Change, Release, Configuration, Request and Knowledge Management modules updates to third party vendors and stakeholders.Provided monthly SharePoint maintenance and reports generation.Managed cross-functional teams, including external partnerships and vendors.Daily communication and negotiation with third Party Vendors & Internal stakeholders.Managed Project & Portfolio Management (PPM) maintenance of existing & future projects.

Coordinated all technical tasks to support test team and test phases including but not limited to:Preparation for testing (Id’s, test data, instances, integration runs, files ready, etc.)Completed full execution of technical areas for testing (UAT) team.Provided On-going support to provide data to test team for validation.Tracked prioritization of technical defects and coordination across work streams for resolution.Daily coordination with third party vendors for solution/resolution for technical defects, and implementation for PwC.Managed the project manager’s schedule and ordering of deliverables.

Supervised standardization for Windows 7 project converting all Windows XP Desktops, Tablets and Laptops to Windows 7 for All Children’s Hospital, Out Patient care centers.Provided any and all services and support to the project manager throughout the entire migration process.Supervised a team of 6 Windows 7 PC technicians through PC deployments scheduled by the Project Manager.Ordered and executed the configuration and delivery of re-imaged PC’s, Laptops and Tablets.Replaced all network equipment for each location.Managed the project manager’s schedule and ordering of deliverables.Processed communication and paperwork for internal conversion from beginning to end.Daily standup status calls to Sr I.T. management staff on progression of Windows 7 Migration Project.Daily communicate with programming team for clients specific updates and database implementation.Supervised and executed hiring and termination of PC technicians based on project need.Assisted with the installation and configuring hardware, software and user access via Active Directory.Provided daily support for hospital staff throughout Windows 7 migration.

Assisted Boeing customers by reviewing and completing end user requests for computing equipment, redeploys, disposes, add/changes and moves. identified computing requirements and conferring on system needs. Provided low cost alternatives by minimizing ordering new licenses where possible.Analyzed, evaluated and assisted with implementations team for recommendations resulting from findings or other identified projects using customer documentation. Maintained ownership of approval process through the entire workflow process including delivery confirmation and order closure. Maintained asset data accuracy by updating authorized fields within Boeing proprietary asset management tools. Provided training and mentoring to new hires to ensure no disruption of level of customer service provided to Boeing (DOD department) done virtually and in-person.

Bloomington, Mn, Us

Provided Tier 1 & 2 technical phone support to clients working with marketing software designed to track residents within the eldercare eviroment. Responsible for daily tracking all client support calls and emails within the CRM Call tracking database.

Bloomington, Mn, Us

Daily Scheduling, performing software upgrades and data implementation to current clients and future clients to up to date version of the eldercare software we developed within in a SQL 2005 environment. Executed setting up conference / training rooms for in –house client trainings.Coordinated client and trainer travel arrangements as needed.Responsible for scheduling, and coordinating client webinars,onsite training with internal software trainers as well as other duties as assigned by Sr. Management. Contacted clients prior to training to lend support in pre and post conversion process.Oversaw completion of Implementation paperwork, including initial client planning documentation information.Confirmed if hardware and network specifications were ready for installation.Continuously updated programmers of special requests or requirements to ensure accurate installation per client’s specifications.Assisted new clients with installation of software and data conversion (Where applicable).

Bloomington, Mn, Us

Provided real-time support to customers reporting software problems when using eldercare marketing software. Monitored the call/email/live chat queue to address any dispatched issues. Performed basic troubleshooting and problem reproduction in order to identify/verify underlying cause of customer reported problems. Utilized experience and knowledge bases to resolve any application and technical issues. Executed proactive customer service techniques by anticipating client impact of reported issues and proactively notifying clients to minimize call volume. Conducted weekly webinars and onsite training sessions with supported clients, and future clients, demonstrating the software’s varied functions.

Associate'S Degree, International Business Management

Diploma, General Studies