Dana Phillips Email & Phone Number

Jefferson, GA, US

Jefferson, Georgia, United States

I provide comprehensive career coaching, resume writing, and college consultancy services to help clients achieve their professional and academic goals. With a personalized approach, I assist individuals in navigating their job hunts, crafting impactful resumes, and preparing compelling college essays and applications. My services are tailored to each.

West Chester, Pennsylvania, United States

- Managed team operations and processes to ensure consistency across delivery teams through documentation and process improvement.- Skillfully managed and navigated challenging customer account escalations, demonstrating effective negotiation skills and reduced in customer churn. - Jointly established Project Management Office to create a formalized team.

West Chester, Pennsylvania, United States

- Assisted in implementation and documentation processes, increasing team efficiency and effectiveness.- Coached junior team members on professional development areas of growth and provided educational resources.- Ensured the team met markers of success and outlined deliverables and resourcing standards to enhance the customers’ experience.- Revised and.

New York City Metropolitan Area

- Managed the technical client onboarding, success, and support, including tooling, communication, and service-level agreements for a successful onboarding process.- Maintained post-implementation Net Promoter Score (NPS) survey to facilitate positive iterations of the client onboarding process.- Led key performance indicators (KPIs), objectives, and key.

Washington, District Of Columbia, United States

- Led a remote technical team in delivering end-to-end SaaS implementations.- Collaborated with technical leads, developing strategies for customer success and user adoption.- Created reports for project budgets, deliverables, and timelines and communicated with customers weekly to maintain clarity and expectations.- Developed equitable environments.

Jefferson, GA

- Established a collaborative coalition involving incumbent ISP, alternative ISPs, city, county, and state officials in Jackson County, resulting in a $30+ million investment by the incumbent provider, private funding for Paladin Wireless, and the introduction of an additional ISP.- Managed a successful social media campaign with over 2500 participants to.

Remote

- Restructured the Implementation department, project management tool, and introduced OKRs and KPIs to provide clear and measurable data for department evaluation.- Created customer onboarding guide outlining all aspects of the platform, ensuring successful completion of certification prior to launch.- Created customer communication templates, project.

Greater New York City Area

- Managed all phases of $2 million cumulative projects from procurement to go live.- Maintained tactical control of resources and timelines to keep the team on task and achieve scheduled go live dates.- Achieved project deadlines by coordinating with Implementation Specialists, other Patron Technology products, and Data Coordinators to manage performance.

Greater New York City Area

- Managed customization and administration for over 20 Salesforce-based organizations- Led more than 50 virtual training sessions- Applied CSS, HTML, and Salesforce expertise to tailor client platforms

Athens, Georgia, United States

- Collaborated with the Director of the Institute to establish connections with Institutes throughout UGA's campus, enhancing visibility and engagement with UGA's Institute for Nonprofit Leadership.- Supported local nonprofit leaders in conducting organizational audits focusing on programs, volunteer management, and fundraising strategies.- Assisted local.

Master Of Arts - Ma, Nonprofit Leadership

Activities and Societies: Nonprofit Student Club- Recipient of Graduate Assistantship for 2015 - 2016 academic year. - Graduated summa cum.

Bachelor Of Arts (B.A.), Women'S Studies

Activities and Societies: Dean's List recipient, Triota Honors Society, Women's Studies Student Organization- Minored in Human Development.

English And Secondary Education

- Dean's List recipient