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Dana James Email & Phone Number
Operations Officer and Instructor
at
International Pilot Center Alliance – IPCA
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations Officer and Instructor
Location
Indio, California, United States
Company size
Who is Dana James? Overview
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Quick answer
Dana James is listed as Operations Officer and Instructor at International Pilot Center Alliance – IPCA, a company with 5 employees, based in Indio, California, United States. AeroLeads shows a matched LinkedIn profile for Dana James.
Dana James previously worked as Operations Officer & Instructor at International Pilot Center Alliance – Ipca and Customer Experience - Strategy & Planning at Jenson Usa. Dana James holds Bachelor Of Business Administration - Bba, International Business/Trade/Commerce from University Of Central Oklahoma.
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International Pilot Center Alliance – IPCA
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Profile bio
About Dana James
Data-driven customer advocate focused on customer experience (CX) strategy, lean processes, improved communication, & training development. Background in e-commerce retail, aviation, hospitality, and risk management. -------------------------------------------The golden rule endures. Regardless of how long it takes us to learn this life lesson, how we treat people matters. This lesson repeats in business where customer experience is directly reflected in our retention and profitability. The beauty is that no matter where we start, the overall customer experience can be improved through intentional organization and planning. I consider myself a customer advocate and an expert in all things customer service. Focused on lean methodology, improved communication, and development of training I know that cultivating a culture of customer advocacy inside an organization is the first step in improving CX. Travel and culture are my first love and I am passionate about all things design. Mildly obsessed with luxury materials and varieties of texture, I notice when items elicit a tactile or emotional response. I often spend my free time in the mountains - backpacking, snowboarding, or flying over their peaks while piloting an airplane. I also love the water I have it on my adventure list to become SCUBA certified and I’d love to learn white water kayaking too. The planning, organization, & skill that most of my favorite activities require demonstrates my enjoyment in curating high-value experiences. I prefer to work in industries that create beautiful design, support exploration through travel and outdoor recreation, or improve our lives through simplification. If you’d like to connect on any of these topics please reach out, I’m always looking to grow my network.
Current workplace
Dana James's current company
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International Pilot Center Alliance – Ipca
12 roles
Dana James work experience
A career timeline built from the work history available for this profile.
Operations Officer & Instructor
CurrentSoCal Pilot Center Operations & Chief Theoretical Knowledge Instructor
Dec 2023 - Present
Customer Experience - Strategy & Planning
- 2x Award Winner for the Core Value: Together We Do It with Purpose, Passion, & Pride. Nominated by coworkers and awarded by the CEO during companywide Quarterly Communication Meetings
- Partnered with Engineering, UX, Operations, IT, Marketing, Sales, Customer Service, & Merchandising
- Power BI data analytics and visualization
- Process improvement project planning
- Led a team to reduce open customer balances by approximately 75% in the first year of the project.
- Customer journey mapping with user stories to identify pain points in the overall customer experience
Mar 2021 - Aug 2022
Gear Advisor Coordinator
- Integral in customer communication improvements
- Cleared backlog of ~2500 customer inquiries, through individual follow up
- Processed daily Power Automate flows for customer follow up on order issues - payments, address, inventory, shipping, etc (DC, AD, NOS, DG)
- Brought into ‘projects team’ and was integral in founding it as a proactive Customer Experience team presence.
Aug 2020 - Mar 2021
Guest Experience: Server, Bartender, & Events
- Fine Dining Server, Bartender, & Events @ Luxury Golf Resort w/ Jack Nicklaus & Tom Fazio Signature Championship Courses
- Hosted corporate retreats or personal gatherings including Fortune500 companies and celebrity guests
- Fine-dining server and bartender
Jul 2019 - Oct 2020
Super Host
Vacation Rental Owner & Manager Created a comfortable space for guests to check-in during vacations. Maintained all aspects of rental management.Management, Tax Accounting, Curated Guest Services / Concierge, Scheduling, Maintenance
Jan 2017 - May 2019
English Second Language Teacher
Remote ESL TeacherRemote one-on-one lessons in English for children in Beijing, China between the ages of 4 to 13. Teaching. Training.
Feb 2018 - Jul 2018
Administrative Support Specialist
Professional Air
FBO Administrative Support & FAA Licensed Private PilotProvided service for daily private jet and general aviation traffic. Prepared fuel reconciliation for accounting processes. Calculated invoicing for military students (G.I. Bill specific billing) for the local college’s professional pilot training program. Maintained customer files and dispatched.
Mar 2015 - Jan 2018
Department Supervisor
Food & Beverage Department Supervisor & Pine Marten Lodge Manager - Ski ResortPeople management. Inventory tracking. Daily cash procedures for front-of-house operations including eight outlets in multiple ski lodges.
Oct 2013 - Sep 2015
Commercial Account Executive
Commercial Property & Casualty Broker - large accounts Sold a broad variety of commercial lines risk management products, business-to-business ( B2B ). Managed relationships with available markets. Produced book of business including accounts in renewable energy and manufacturing. Other skills used were account management & sales management.
Dec 2011 - Feb 2013
Underwriting Intern
Work Experience - Underwriting @ Lloyds of London Observed & followed commercial lines. Interacted with brokers during negotiation, analyzing accounts/underwriting proposals & detailing risk exposure to syndicate.
May 2011 - May 2011
Customer Care Representative - Aarp
Property & Casualty Service Agent - personal linesInbound contact center for personal risk management products. The program was exclusive to AARP members and their property and casualty policies through The Hartford. Used CRM software to fulfill requests, research, make changes to accounts, and document interactions. Adherence to JD Power & Associates.
Dec 2006 - Jan 2008
4 education records
Dana James education
Bachelor Of Business Administration - Bba, International Business/Trade/Commerce
University Of Central Oklahoma
College Of Fine Arts And Design, 1 Year - Design Training
University Of Central Oklahoma
Education record
Lindenwood University
General Studies
Redlands Community College
FAQ
Frequently asked questions about Dana James
Quick answers generated from the profile data available on this page.
What company does Dana James work for?
Dana James works for International Pilot Center Alliance – IPCA.
What is Dana James's role at International Pilot Center Alliance – IPCA?
Dana James is listed as Operations Officer and Instructor at International Pilot Center Alliance – IPCA.
Where is Dana James based?
Dana James is based in Indio, California, United States while working with International Pilot Center Alliance – IPCA.
What companies has Dana James worked for?
Dana James has worked for International Pilot Center Alliance – Ipca, Jenson Usa, Pronghorn Resort, Airbnb, and Vipkid.
Who are Dana James's colleagues at International Pilot Center Alliance – IPCA?
Dana James's colleagues at International Pilot Center Alliance – IPCA include Reiru Undefined.
How can I contact Dana James?
You can use AeroLeads to view verified contact signals for Dana James at International Pilot Center Alliance – IPCA, including work email, phone, and LinkedIn data when available.
What schools did Dana James attend?
Dana James holds Bachelor Of Business Administration - Bba, International Business/Trade/Commerce from University Of Central Oklahoma.
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