Data-driven customer advocate focused on customer experience (CX) strategy, lean processes, improved communication, & training development. Background in e-commerce retail, aviation, hospitality, and risk management. -------------------------------------------The golden rule endures. Regardless of how long it takes us to learn this life lesson, how we treat people matters. This lesson repeats in business where customer experience is directly reflected in our retention and profitability. The beauty is that no matter where we start, the overall customer experience can be improved through intentional organization and planning. I consider myself a customer advocate and an expert in all things customer service. Focused on lean methodology, improved communication, and development of training I know that cultivating a culture of customer advocacy inside an organization is the first step in improving CX. Travel and culture are my first love and I am passionate about all things design. Mildly obsessed with luxury materials and varieties of texture, I notice when items elicit a tactile or emotional response. I often spend my free time in the mountains - backpacking, snowboarding, or flying over their peaks while piloting an airplane. I also love the water I have it on my adventure list to become SCUBA certified and I’d love to learn white water kayaking too. The planning, organization, & skill that most of my favorite activities require demonstrates my enjoyment in curating high-value experiences. I prefer to work in industries that create beautiful design, support exploration through travel and outdoor recreation, or improve our lives through simplification. If you’d like to connect on any of these topics please reach out, I’m always looking to grow my network.