• Acted as a first point of contact for guests, residents, and stakeholders via 24/7 support• Updated, maintained, and verified information of databases and spreadsheets• Monitored alarms and contacted security services with any issues• Resolved residence issues pertaining to student conflict, maintenance, security, and health and safety• Created a variety of documents such as correspondence, guides, directions, and instructions• Monitored inventory of access cards and keys and references moving records to confirm accuracy• Received and resolved student and guest concerns• Developed departmental protocol and procedures manual• Well-versed in residence management systems (StarRez, and eRez)

- Assisted by leveraging technology to improve current processes and entered data into the HRIS- Updated employee files with new job assignments- Assisted with annual processes – organized employee retirement profiles- Assisted with employee mail correspondence - Performed general office administration tasks (i.e., organizing and maintaining employee files)

- Performed general office tasks including bookkeeping, filing, and records management- Able to handle incoming calls and route them to the appropriate employee via switchboard- Handled the internal movement and balancing of the money in store, prepared bank deposits, balanced safes- Generated and organized various reports- Developed and maintained filing system and storage organization- Ordered office supplies and processed purchase orders- Created job postings, screened resumes, performed reference checks, updated and filed employee records- Responsible for the training and onboarding of new administrative associates- Facilitated the office transition to Google Suite; registered and trained over 100 employees in Gmail- Assisted with scheduling

- Served as a central information point for students, guests on campus and students living in residence- Well-versed in knowledge pertaining to the physical campus, school inquiries, and general school procedures- Handled residence issues including room and board, safety and security, lost and found, etc. maintained privacy and security of residents at all times- Processed payments for campus card top-ups, room key fines, and ticket sales- Performed general office tasks including data entry, mail distribution, and filing- Accounted and handled the processing of room keys and mailbox keys- Improved office efficiency by converting documents and policies from hard copy to digital copy for ease of access