Dana Goin Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington, United States

• Manage full cycle recruiting processes to meet various staffing goals.• Develop and implement search strategies to include candidate selection processes and metrics for search effectiveness.• Develop and implement campaigns & initiatives to best address the recruiting needs throughout the company and its associated venues.• Source and attract candidates by using databases, social media, and internal sources.• Actively outreach to potential team members.• Effectively screen applicants, conduct interviews and make hiring recommendations.• Partner with field leaders to ensure appropriate staffing and support.• Promote continuous improvement and benchmarking - recommending innovative ideas, processes, systems, and best practices to enhance the recruiting process and related outcomes.• Network through industry contacts, association memberships, trade groups and team members to establish Oki Golf as a recognizable employer of choice.

Seattle, Washington, United States

• Built a collaborative relationship with assigned Amazon Recruiters and RM’s which led to positive recognition and feedback• Support Global TA efforts by scheduling interviews and phone screens, working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates.• Deliver customer service by providing follow-up correspondence to candidates on recruiting status via phone and email.• Dive deep by tracking recruiting activities and providing candidate status in a weekly report.• Coordinating the pre-interview and post-interview meetings and providing materials for both.• Demonstrate innovation by identifying opportunities for improving candidate experience and scheduling efficiency.• Assisting in the scheduling and/or coordination of hiring manager, team and candidate activities as needed.• Reporting on candidate status on a weekly basis.

Mill Creek, Washington

• Led a a team of staff that included 12 receptionists, medical record and imaging staff while maintaining daily operations of a busy multi-practitioner Family Practice clinic.• Trained and onboarded all new Reception and Medical Record staff members.• Provided HR support to the practice to include employer-employee relations, employee benefits and disciplinary action.• Recruited, sourced and interviewed all candidates for Reception and Medical Records staff members using multiple online platform tools including LinkedIn, Indeed, and custom ATS spreadsheets.• I managed the daily scheduling for both medical providers and office staff• Established and maintained relationships with vendors and outside offices.• Provided marketing services by designing and implementing all office marketing - including print, mailing and active social media management.

Bellevue, Washington

* Supervised two front desk staff and answered all insurance/billing questions while making sure front desk processes moved smoothly and were improved upon whenever possible. * Greeted and checked in patients, collected copays and payments to patient accounts, * Scheduled appointments and procedures. * Coded and billed charges using physician dictation for office visits and surgeries * Personally responsible for patient accounts receivable and patient collections for over one thousand patients * Acted as liaison between the office and insurance companies to ensure that all claims were paid correctly and that patients' benefits were utilized properly. * Obtained authorizations for inpatient and outpatient surgeries as well as out-of-network services. * Posted payments from patients and insurance companies and analyzed Explanations of Benefits to ensure correct payments on individual line items ◦ Used both paper EOBs and Electronic Remittance Advice for all insurance carriers * Worked closely with two ambulatory surgery centers and Overlake Hospital for consistent, excellent patient care and billing across the board. * Wrote new Policy and Procedure for our collections processes for new EMR software as well as front desk duties.

Bellevue, Wa

* Ran the front desk of a busy multi-practitioner specialist clinic. * Scheduled appointments and procedures for five physicians using GE Centricity software * Worked closely with Overlake Hospital and Eastside Endoscopy Center to ensure smooth consistent care and scheduling for all patients * Managed incoming calls on a multi-line phone * Greeted and checked patients in and out * Took payments and posted to patient accounts * Verified insurance coverage and benefit details as well as obtained referral authorizations and pre-certifications for office visits and endoscopic procedures. * Managed incoming referrals and assisted in our Direct Access program, which involved screening patients over the phone or in person on behalf of the physicians to bypass consultations for routine screening colonoscopies. * Implemented new Policy and Procedure for front office duties as the office transitioned from paper charts to an electronic medical record system * Took a leading role with my fellow Patient Service Coordinators to ensure consistent, efficient and streamlined front desk procedures * Designed and implemented media to promote our department and company as a whole * Organized department functions and gatherings as well as * Tailored communication with referring providers * Managed department calendar for consistency and optimum utilization of physician time and department resources * Worked one-on-one with the CEO regarding all Social Media Marketing starting in August 2014. I built our Social Media presence from the ground up and maintained all OIMA Social Media Pages (Facebook, Twitter, and Google Plus). I also worked with a team to manage OIMA’s online reputation and took control of online review pages (Yelp, etc.) to ensure total accuracy and management of any issues relating to our online presence.

Scheduled appointments for 50+ Primary Care physicians across Snohomish County.