Dana Gonzales Email & Phone Number

Omaha, Ne

Real Estate ProfessionalBerkshire Hathaway HomeServices | Omaha, NE Maintain strong communication with clients to understand property needs, scheduling and budget to manage expectations and ensure a positive buying or selling experienceCompile detailed market analyses of potential listings for sellers including features, improvements, location, square footage and more of both the subject property and comparable properties for full disclosure pricing and timelineDevelop a network of 30+ constantly evolving mortgage lenders, contractors and service professionals to provide clients with the best personnel to complete their transaction successfully and beyondDesign marketing campaigns through the use of digital media and descriptive pointed wording to promote listingsInstill trust with consistent communication, market, finance & advertising knowledge and by providing excellent customer service and support to achieve 90 % of business from referrals, the other 10% from knowledgeable and informative customer interaction at open houses.

Beverly, Ma

Certified Montessori Teacher Harborlight Montessori |Beverly, MAUtilizing Montessori materials and individualized teaching methods, I incorporated the 7 principles of Montessori to inspire the children in my classroom to consistently excel beyond their grade level of learning I worked with each child singly, teaching by example simultaneously determining how each child learned to optimize their comprehension and interest to ensure successOrganized the classroom to encourage independent learning by teaching respect for others and educational items.

Newton Centre, Ma

Human Resources Training Consultant US Trust Bank | Boston, MA Trained existing branch personnel on a new and complicated computer generated consumer loan application processCreated loan application guidelines to reduce customer and employee error resulting in enhanced customer confidence, an increase in loan applications, and a more expedited loan processDeveloped an interactive consumer loan training manual and class curriculum to improve information retentionBranch Manager/Assistant Vice-President US Trust Bank|Boston, MA Achieved and maintained 100% corporate and regulatory compliance managing the 3rd largest branch located in Newton CentreIncreased deposit base by approximately $8.5 million by improving customer satisfaction and by implementing innovative community outreach programsDeveloped a branch assistance manual for infrequently used procedures to ensure employee/customer confidence

Boston, Ma

Controller Training Program Ritz Carlton Hotel | Boston, MA Conducted daily audits of all hotel financial systems reducing current and outstanding receipts by 91% by managing the accuracy of all hotel billing and by working with customers to resolve issues and create payment plansExecutive Reservations Coordinator/Sales Manager Ritz Carlton Hotel | Boston, MA Consistently exceeded corporate occupancy goals achieving record numbers of corporate bookings by exceeding client expectations to ensure customer retentionMember of the first Malcolm Baldrige Total Quality Management Award winning team for a Hotel company in the United States

Hyde Park, Ma

Responsible for maintaining 100% occupancy for 3 leveled nursing home. Evaluated potential residents, handled intake and established baseline records for all residents, updating monthly. Counseled and educated families on Nursing Home policies, assisting with Medicaid applications and funds management and supported families through this emotional life change.