Greet guests, check-in/check-outs, showing rooms, etc.Respond to phone, email and in-person inquiries/correspondenceAssist with phone, online and in-person reservationsProcess CC and cash transactionsFiling and general office organizational dutiesResolve conflictsHandle all guest complaints or problems to exceed the guest expectationsKeeping the lobby/reception area tidy at all timesTracking room inventories

Contribute to website editing Monitor and post on blogs and social networksOnline outreach and promotion using Facebook, MySpace and TwitterWebsite and social media optimizationCommunity manager’s assistantSocial media analytics

Process CC and cash transactionsOpen new store CC accountsMeet/exceed sales goals established by shift managersResponsible for counting cash drawer at end of shiftClean and prep store at the beginning and end of shiftStyle clients Customer service