Dana Herman Email & Phone Number

Melbourne, Florida Area

Customer usage and revenue data analyst for In-Flight Entertainment and WiFi division (LiveTV)

Melbourne, Florida Area

Customer reporting and analysis for In-Flight Entertainment and WiFi division (LiveTV)

Miramar, Fl

Responsible for communication and customer service for the “Go Green Cellular” web-based retail store on eBay. Supervise a team of 3 warehouse technicians in order to ensure deliveries are processed in a timely manner.• Handles all incoming eBay and telephone orders and process invoices, payments and refer to warehouse for timely fulfillment.• Review and process up to 100 eBay questions and issues each day ensuring all items are resolved the same day.• Manages inventory of over 900 items ensuring correct quantities are in stock in order to facilitate shipments.• Manages returns and refunds which have resulted in a 99.2% customer satisfaction score.• Conceptualized and implemented the company’s first social media marketing strategy which was so successful that it was rolled out into a full scale program.

• Scheduled all incoming service calls• Set the schedules for seven service technicians• Ordered parts• Generated warranty information to return warranty parts• Maintained customer history records• Maintained residential and commercial preventative maintenance records• Input service order invoices• Placed ads for new employees

• Answered all incoming phone calls, redirected all calls to appropriate department• Input vendor/customer invoices into QuickBooks. Assisted with Accounts Payable and Receivable • Obtained permits•Scheduled inspections•Assisted construction manager when needed