Director Of Content Operations
Current Managed staff of 15 writers and editors creating 200+ content items per month. Supervised content projects from conception to completion, ensuring timelines were met and deliverables exceeded stakeholder expectations. Developed and executed content strategies to drive engagement, generate leads, and support client objectives. Created style guide, updated content templates, and implemented department trainings to maintain a consistent style and tone for each client’s marketing materials. Created a strategic plan and engineered customized prompts to utilize AI tools such as Claude, ChatGPT, Jasper, Gemini, Microsoft Copilot, and Perplexity to scale the content creation process and increase departmental profitability. Expanded the department’s product offerings to include content audit services, content gap analysis, and monthly e-mail newsletters.