Dana Kaufman Email & Phone Number

Frisco, Co, Us

Support over 3,000 Gravity Haus members through a seamless membership journey; Build reporting and dashboards on Membership health and retention; Ensure transparent communication between Gravity Haus properties and internal teams as we scale

Assist Gravity Haus members with support needs and engagement; Attend, host, and execute membership and prospecting events; Analyze membership trends and retention

Manage a team of around 10 Customer Experience Representatives; hold regular one-on-one meetings, provide feedback, and respond to questions; spearhead projects for the CX team, including restructuring the metric/KPI system, providing resources for career development, and product management.

Worked with Drizly's retail partners on inventory management, chargebacks, store integrations, invoice questions, and general store support questions; acted as a member of the Senior Customer Experience team by answering questions for Customer Experience representatives and assisted with training when needed

Boston, Massachusetts, United States

Responded to nearly 100 customer and retailer inquires a day to help solve their order-related issues; answered an average of 50 calls per day fro customers and retailers

Cambridge, Ma

Work with teachers in Montgomery County, MD to build travel programs at their schools; assist teachers in every step of the way with the planning process; ensure that all trips are successful and any situations are dealt with immediately; create and develop a strong working relationship with every customer; continuously expand outreach to teachers; analyze past and current trends to set up the future; serve as the primary point of contact between customers and EF.

Overseeing the entire waterfront, ensuring that staff are doing their job properly and that campers are safe; managing a staff of around 20 waterfront counselors and being their go-to person for any questions or concerns at any time; overseeing two cabins, including checking in on campers and serving as a source for the counselors; performing various tasks around camp, including creating schedules, serving meals, driving vans, and organizing events.

Research destinations for potential trips, including food, accommodations, activities, weather, languages, etc; create Leader Binders for every trip; these include flight information, trip itineraries, participant names, passport and visa information, emergency contacts, and any additional information for the leader to know; responsible for checking all mail and depositing checks

Welcome and assist prospective students and their families, enter data about prospective students onto computer, and answer questions about Tufts

Assist Economics Professor with research on working conditions in factories around the world; Create and interpret graphs using Stata

Bachelor'S Degree, Ba, International Relations; Economics

Activities and Societies: International Relations Director's Leadership Council, Tufts Ski Team, Vote Everywhere Ambassador

History

Tufts-in-Paris Study Abroad