Accomplished $7.4M in gross sales to date and completed 18 contracts in 9 months as a full-time agent.

- Administered day to day work of 3 salaried employees, including in office and remote positions.- Coordinate daily operations for Brent Germany Team, including issuing financial reports, commissiontracking and commission document issuance.- Proposed, administered, and implemented 3 systems: Bamboo HR, Open to Close Transaction Management System & SISU Reporting.- Balanced consistent transaction handling time with approx. 50% time saved, enhanced employeecommunication for PTO and implemented accurate reporting while reducing software cost to the team to under $4,000 a quarter.- Restructured systems allowed for a projected 150% increase from 2021-2022 in sales, processing over 300 transactions for a total of $200M GCI.- Manage recovery of unpaid fees owed to the team eliminating about 90% of the lost income due to title company errors and acted as Point of Contact for vendors and outside business relations.

- Executed contract tasks from listing through closing of approx. 15-20 transactions monthly.- Facilitated the broker transition of team from Keller Williams to Coldwell Banker, including all onboarding of the approx. 12 team members, financial reconciliation, and amended team processes.- Identified transaction process weaknesses and recommended the implementation of Skyslope.- Improved processes lead to agent growth from 6 to 12 agents prior to switching to Coldwell Banker.- Transformed systems allowed for a 200% increase in sales from approximately $35M to $60 from 2019-2020.- Executed daily operational matters such as recruiting, onboarding, reviewing closing disclosures and financial reports in support of the Team Leader.

Position required understanding of coverage, policy interpretation, and exposure recognition to analyze and move claims towards resolution and liability determination using best practices.Obtained information and investigated the facts of loss to make a liability determination and identified exposures to refers files or features for triage to the appropriate level for injury or fraud. Assigned material damage features for inspection, handled vehicle damages including total losses deemed by the Material Damage Department, monitored rental, and maintained file through completion and closure.

Oversaw all Austin Operations as area manager. Dealt with community manager and handled up to 300 drivers daily. Helped obtain operating authority and manage reports and reporting for the Ground Transportation Office in Austin. Attended meetings as an InstaRyde representative and worked directly with the CTO and CEO to develop a company management and internal data organization plan. Worked with the CTO to strategize future app development and assist with testing of implemented items. Corroborated with Community Manager to build successful marketing plans for both passengers and drivers. Solely built an on-boarding process to manage new drivers efficiently will as little error as possible.

Developed and implemented a marketing strategy and designed materials to build agency relationships throughout Texas. Managed the digital marketing through Facebook and Linkedin for the company. Organized a MeetUp group for insurance professionals in the Central Texas area. Managed underwriting files on all accounts both new and renewal as per agencies guidelines. Utilize DocStar, EBIX, and web-based applications for file management and underwriting.

Assisted Claims Examiners with claims files for both Products Liability Policies and Lawyers Liability policies. Handled payment of indemnity and expense checks for all claims files. Set up new and incoming claims as received. Assist examiners throughout the claims process with documentation and files as well as management of billing and invoices.

I work in the property management division under the Vice President of Property Management. I handle administrative duties such as filing, printing, saving, as well as handling insurance certificates and Rappaport properties insurance.

Assisted underwriters in organizing paper and electronic files and management of information within the account database. Executed follow-ups for information during the underwriting period by working directly with insurance agents to obtain all documents as needed. Performed policy reviews for accuracy of information before issuance to clients. Trained and managed incoming underwriting division assistants to perform policy reviews, file management, and use of the account management systems. Handled underwriting of tank policies with Ace Tanksafe and related tank underwriting systems. Underwrote commercial policies using Berkley underwriting guidelines during training to become an Associate Underwriter. Worked with Adobe Acrobat, Filemaker, and all Microsoft Office applications daily.

Assist PhD candidate using ArcGIS software to analyze, examine, and identify areas within Gambit and Corona Satellite images of vegetation and land changes from 1960’s to Present.

Actively serve customers as cashier and assist other cashiers with sales and issues. Manage customer service counter and counting of cashier drawers at the end of the day. Assist with training of new hires at the cash register.

Proofread scientific papers submitted for publication in AGU Journals.

Assisted walk-in customers with copy orders and related questions. Assembled jobs using Microsoft products and produced jobs in both color and black and white ranging in price from $.50-$1,000. Some design work performed using MS Publisher. Worked with the copy center manager to assist with center organization including, general oversight of other employees at the front desk.