Danail Karaivanov Email and Phone Number
I am an experienced iGaming professional specializing in Account Management and Customer Service. My passion lies in building strong client relationships, driving customer satisfaction, and creating retention strategies that keep players engaged.Core Strengths:✨ Account Management: Skilled in managing key accounts with a focus on personalized service, tailored solutions, and proactive communication.✨ Customer Service: Committed to delivering top-tier support, enhancing player experiences, and resolving issues efficiently to exceed expectations.✨ Retention Focus: Expert in developing strategies that foster loyalty and long-term engagement, leveraging insights to create value-driven player journeys.✨ Throughout my professional journey, I have gained a range of skills, including extensive sports knowledge (as a former youth football player), in-depth understanding of casino and sports betting, and a strong grasp of social responsibility standards within the gambling industry. I am also well-versed in the computer gaming industry and have substantial knowledge of the cryptocurrency market.I thrive on creating positive experiences that drive success and satisfaction. Let’s connect if you’re interested in collaborating or discussing the latest in iGaming! 🎰
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Account ManagerLudicrum Oct 2024 - PresentHandling a dedicated portfolio of high-profile customers for a leading Sports and Casino Betting website in Asia. Focus on retention and customer satisfaction.Initiating and participating in various marketing activities in order to ensure better customer engagement. -
Junior Account ManagerLudicrum Nov 2023 - Oct 2024Handling a portfolio of customers for a leading Sports and Casino Betting website in Asia. Focus on retention and customer satisfaction. -
Casino Vip (Key) Account ManagerAdmolite Sep 2022 - Oct 2023Handling high-profile customer accounts on 13 online casinos and ensuring that they receive the best possible experience while on our platform.Participating in various marketing activities in order to ensure larger traffic to our websites.
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Customer Experience AssociateCrypto.Com Jul 2021 - Jun 2022Providing customer support via chat and email for a leading cryptocurrency (Fintech) trading platform.Experience working with Intercom, OPS, Slack, Jira and Confluence. AML, KYC review, Anti-phishing and Cyber security trainings passed.Very good knowledge of the cryptocurrency market and blockchain transactions. -
Customer Experience AssociateSixty K Ltd (60K) Feb 2021 - Jul 2021Handling customer accounts and inquiries for an international astrology and psychic service provider.Experience with Ethoca and similar financial fraud preventing tools. Handling chargeback and risk alerts.Communication is conducted via chat, email and phone. Fully remote, customer facing position. -
Customer Support SpecialistTelus International Nov 2019 - Feb 2021Plovdiv, BulgariaProviding player support for a large gaming company and the products that they offer. The communication is done via email. Customer facing position. -
Customer Service RepresentativeSbtech Jun 2017 - Sep 2019Plovdiv, BulgariaHandling customers accounts in on-line Sports betting and Casino websites, solving account problems and providing information via emails, telephone and on-line chat.Proactive communication with customers to increase customer retention and value. Most of the customers were from the UK.
Danail Karaivanov Education Details
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Excellent
Frequently Asked Questions about Danail Karaivanov
What company does Danail Karaivanov work for?
Danail Karaivanov works for Ludicrum
What is Danail Karaivanov's role at the current company?
Danail Karaivanov's current role is 🔹iGaming Professional | Account Management | Customer Service Excellence🔹.
What schools did Danail Karaivanov attend?
Danail Karaivanov attended University Of National And World Economy, University Of Plovdiv "paisii Hilendarski".
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Danail Karaivanov
Coo At Highskyai | Digital Marketing Executive At Calendar Club Uk | Seo & Digital Marketing Expert | Ai EnthusiastExeter
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