Danail Karaivanov

Danail Karaivanov Email and Phone Number

🔹iGaming Professional | Account Management | Customer Service Excellence🔹 @ Ludicrum
Danail Karaivanov's Location
Dimitrovgrad, Khaskovo, Bulgaria, Bulgaria
About Danail Karaivanov

I am an experienced iGaming professional specializing in Account Management and Customer Service. My passion lies in building strong client relationships, driving customer satisfaction, and creating retention strategies that keep players engaged.Core Strengths:✨ Account Management: Skilled in managing key accounts with a focus on personalized service, tailored solutions, and proactive communication.✨ Customer Service: Committed to delivering top-tier support, enhancing player experiences, and resolving issues efficiently to exceed expectations.✨ Retention Focus: Expert in developing strategies that foster loyalty and long-term engagement, leveraging insights to create value-driven player journeys.✨ Throughout my professional journey, I have gained a range of skills, including extensive sports knowledge (as a former youth football player), in-depth understanding of casino and sports betting, and a strong grasp of social responsibility standards within the gambling industry. I am also well-versed in the computer gaming industry and have substantial knowledge of the cryptocurrency market.I thrive on creating positive experiences that drive success and satisfaction. Let’s connect if you’re interested in collaborating or discussing the latest in iGaming! 🎰

Danail Karaivanov's Current Company Details
Ludicrum

Ludicrum

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🔹iGaming Professional | Account Management | Customer Service Excellence🔹
Danail Karaivanov Work Experience Details
  • Ludicrum
    Account Manager
    Ludicrum Oct 2024 - Present
    Handling a dedicated portfolio of high-profile customers for a leading Sports and Casino Betting website in Asia. Focus on retention and customer satisfaction.Initiating and participating in various marketing activities in order to ensure better customer engagement.
  • Ludicrum
    Junior Account Manager
    Ludicrum Nov 2023 - Oct 2024
    Handling a portfolio of customers for a leading Sports and Casino Betting website in Asia. Focus on retention and customer satisfaction.
  • Admolite
    Casino Vip (Key) Account Manager
    Admolite Sep 2022 - Oct 2023
    Handling high-profile customer accounts on 13 online casinos and ensuring that they receive the best possible experience while on our platform.Participating in various marketing activities in order to ensure larger traffic to our websites.
  • Crypto.Com
    Customer Experience Associate
    Crypto.Com Jul 2021 - Jun 2022
    Providing customer support via chat and email for a leading cryptocurrency (Fintech) trading platform.Experience working with Intercom, OPS, Slack, Jira and Confluence. AML, KYC review, Anti-phishing and Cyber security trainings passed.Very good knowledge of the cryptocurrency market and blockchain transactions.
  • Sixty K Ltd (60K)
    Customer Experience Associate
    Sixty K Ltd (60K) Feb 2021 - Jul 2021
    Handling customer accounts and inquiries for an international astrology and psychic service provider.Experience with Ethoca and similar financial fraud preventing tools. Handling chargeback and risk alerts.Communication is conducted via chat, email and phone. Fully remote, customer facing position.
  • Telus International
    Customer Support Specialist
    Telus International Nov 2019 - Feb 2021
    Plovdiv, Bulgaria
    Providing player support for a large gaming company and the products that they offer. The communication is done via email. Customer facing position.
  • Sbtech
    Customer Service Representative
    Sbtech Jun 2017 - Sep 2019
    Plovdiv, Bulgaria
    Handling customers accounts in on-line Sports betting and Casino websites, solving account problems and providing information via emails, telephone and on-line chat.Proactive communication with customers to increase customer retention and value. Most of the customers were from the UK.

Danail Karaivanov Education Details

Frequently Asked Questions about Danail Karaivanov

What company does Danail Karaivanov work for?

Danail Karaivanov works for Ludicrum

What is Danail Karaivanov's role at the current company?

Danail Karaivanov's current role is 🔹iGaming Professional | Account Management | Customer Service Excellence🔹.

What schools did Danail Karaivanov attend?

Danail Karaivanov attended University Of National And World Economy, University Of Plovdiv "paisii Hilendarski".

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