Dana James (Powell) Email & Phone Number

Washington, Dc

• Assist ICMA-RC participants with account management questions regarding account access, investment selection, form selection and completion, disbursement confirmation, in-service• Assist ICMA-RC field representatives with account specific requests, facilitate smooth communication among the field, Information Technology, Investor Services associates and our participants• Maintain an in-depth knowledge of products and services offered• Respond to participant requests for services of varying levels of complexity• Promote ICMA-RC's products and services• Assume responsibility for researching and tracking complaints to ensure participant retention and satisfaction

I cook healthy, delicious, individualized meals for busy families with childdren, singles and couples who work long hard hours and who don't have time or inclination to shop and cook, seniors who rather not do so much shopping and cooking anymore. All prepared in your home.

Notarize legal documents, conduct witness only signings for REFI's and appraise home valuesCOMPUTER SKILLSMicrosoft Windows, Excel, PowerPoint, Word, Access, Publisher, Lotus Notes, WinTotal

Market communications products for Fortune 100 & 500 companies, conduct business presentations and new representative trainings.

Developed presentations and maintained consistency of information among all merketing materials and users Coordinated distribution of information and materials and updated the company web pageProvided support and assistance in the maintenance and administration of the contact database systemProvided research assistance and support in organizational and management activitiesSelected for committee to set up policies and guidelines for intranet Served as editor for business development department Orchestrated executive luncheon for 50 corporate leaders within DC, MD, VA regional area for Tulane University School of Business Alumni

Assisted with the organization of data on central computer in the production environment, maintained tape backup, assisted with recovery process for central computer and installed softwareProvided technical support for Blackberry devicesCoordinated two office relocationsProvided support during the Y2K scare

Provided supervision in operation and management; Prepared travel and expense reports, approved invoices for payment, recommended and purchased office equipment and supplies

Assistant to the director of the Himmelfarb Health Sciences Library. Composed correspondence, monitored and input time and attendance records, managed the administrative assistant, worked at the information desk, repaired worn books and damaged microfiche.

Bs, Business

Activities and Societies: Alpha Kappa Alpha Sorority Inc.Alpha Sigma Lambda National Honor Society

Communications

Activities and Societies: Alpha Psi Omega

Education record

Appraisal Trainee License, Appraisal