Dana Barr Email & Phone Number

Remote

• Collaborated cross-functionally with multiple teams to develop effective tools and processes utilizing Salesforce.
• Developed and implemented scalable processes for the entire customer lifecycle, enhancing the sales team's productivity and significantly improving the overall customer experience.
• Established and developed a new Customer Success team, defining their functions and responsibilities within the company, leading to improved customer satisfaction and retention.
• Managed and provided guidance, support, and mentorship to the Customer Success Team, fostering their professional growth and ensuring customer satisfaction.
• Developed, collaborated, and presented business cases for executive review.
• Prepared comprehensive executive reports on monthly KPIs and conducted ad-hoc analyses of enterprise sales performance to facilitate data-driven decision-making.

• Supported Enterprise Sales team by assisting with Salesforce record keeping, customer quoting, and contract execution.
• Evaluated and optimized the company's Salesforce CRM to address process challenges and enhancing data integrity, resulting in improved efficiency and streamlined operations.
• Collaborated closely with engineering teams to identify and address process gaps, ensuring smooth hand-offs and streamlined operations between teams.
• Assisted the GM, CFO and CEO in driving strategic sales initiatives and actively participated as a consultant in strategic market planning meetings.
• Managed the development of comprehensive proposals for enterprise RFP responses, including those for the E-Rate and RHC programs.

• Created automated metrics reporting using Tableau, enabling efficient and accurate data visualization and analysis.
• Defined business requirements for metrics and reporting, ensuring alignment with organizational goals and objectives.
• Conducted in-depth market and product line analyses to evaluate profitability and identify opportunities for growth.
• Served as the internal expert for data and reporting processes, providing guidance and support to team members and stakeholders.
• Utilized data from multiple external sources to perform ad-hoc analyses, generating valuable insights to support strategic initiatives.
• Played a key role in a cross-functional team dedicated to creating a comprehensive data repository for strategic initiatives, facilitating data-driven decision-making.

Greater Atlanta Area

• Leveraged financial and data models to provide valuable insights that informed key business decisions for driving growth.
• Developed and implemented reporting systems and standards for new product segments, ensuring consistent and accurate tracking of performance metrics.
• Created and maintained a comprehensive subscriber forecast and metrics dashboard for multiple product lines.
• Performed ad-hoc data analysis on programs and operations, extracting actionable insights to drive operational efficiency and improve business outcomes.
• Utilized available data sources to develop and report KPIs, enabling data-driven decision-making and providing visibility into business performance.
• Served as the subscriber data and reporting subject matter expert for multiple projects, including successfully supporting the launch of new technologies and playing a key role in a data warehouse migration project.

Greater Atlanta Area

• Process, analyze, and compile data exported from Tableau and SSRS
• Identify trends using network data, compile analysis reports, and deliver results to key stakeholders
• Analyze porting data, translate results into digestible information, and present to retail division decision makers
• Perform market research for improving cellular product offerings that results in recommendations to the retail division
• Completed analysis that led to the repricing of mobile retail plans and increased MRR by 35%
• Created standardized pricing template for B2B sales team

Greater Atlanta Area

• Monitored and adjusted product process flow into the CRM system, ensuring seamless and accurate data management and enhancing overall operational efficiency.
• Held the role of an in-house software expert, providing valuable guidance and support to team members across various software platforms.
• Utilized analytical skills to meticulously track and analyze client purchasing behaviors for website products, enabling data-driven insights to drive marketing and sales strategies.
• Assumed responsibility for updating logistics and training information on the company website, ensuring accurate and up-to-date information for clients and customers.
• Spearheaded the implementation and maintenance of the website's shopping cart, streamlining the online purchase process and enhancing user satisfaction.
• Lead a dedicated team to successfully implement new class products, overseeing every aspect from planning to execution and ensuring high-quality results.

Master Of Science - Ms, Data Science & Analytics

Bachelor’S Degree, Economics

Activities and Societies: Economics and Finance Club

Associate Of Arts (A.A.), Foreign Language And Business