Support the innovation and transformation of Navy Federal's member experiences by leading enterprise wide UX & Design teams.

Technical artist; Long and Foster, Weichert, Keller Williams, and Remax (1991 – 2017)Warner Brothers “Colorblind” artwork for Robert Randolph (2006)Represented by Woody Coleman, Coleman Represents Inc. (1999 – 2004)Exhibits; 1999, 2004, 2008Published in RSVP Illustration Annual, 1999United States Geological Survey “Diversity Mural” (1998) Published in Society of Illustrators Annual, 1998

Leading the design team with requirements and providing best practice guidance to produce top notch deliverables for mobile and web while managing the creative brand, and supporting marketing initiatives using persuasive techniques to ultimately increase conversions. I perform lean UX research methods as well as user testing to validate research assumptions and report findings to the stakeholders to allow them to make informed decisions on design iterations.

As the Creative Director of Segue Technologies, I support Commercial, Non-Profit, and Federal projects at various stages of development serving as the user advocate and voice of all things “design”. I am a Certified Usability Analyst (CUA), and a Certified User Experience Analyst (CXA), and am able to provide guidance on the user-centered design process, user research, and usability best practices, while streamlining workflow processes by bridging the gap when translating design into development.

• Managed Multimedia and Web Development departments, increasing head count by 33% • Recruited and sourced creative candidates and supervised freelancers.• Managed outside vendors for print, developed multiple vendor relationships. • Led team marketing efforts and established client relationships that led to an additional $200K of direct project support for multimedia based deliverables in FY09• Provided GUI solutions and strategies for websites, applications and interactive elements. • Assisted with vendor research and troubleshooting for firm wide digital signage solutions. • Provided quality assurance reviews and oversight on outgoing client deliverables.• Refined ticketing request system to include expanded capabilities and additional tracking methods to enable more accurate project tracking and streamline management workflow.

12 Years Project Management experience on fast-paced deadline driven production team10 years managing development and design teams 8 years Art Direction experienceUsability Analyst, Human Factors International, 2009Active: Secret Clearance• Manage and mentor creative staff of designers, freelancers, production artists and writers.• Career manager for 7 direct reports; administratively manage 18 staff; in addition to managing matrixed support on an as-needed basis; such as freelancers, vendors. etc.• Identified capability growth opportunities such as data visualization, web based training, and usability analysis to support business opportunities.• Responsible for business development and identifying marketing opportunities that span media rich solutions for clients. • Manage design and development of web based training programs from instructional design to content development and authoring. • Conceptualize client messaging, provided storyboarding and script writing input to create engaging and impactful messaging. • Liaison for client and design teams; provide art direction on collaborative materials, develop timelines, budgets, and manage resources throughout project lifecycle.• Provide usability support such as wire-framing, prototypes and heuristic reviews to improve user experience and efficiency. • Point person for Marketing and Communications team and applying brand standard across deliverables.• Developed full brand identity and planned roll out of interdepartmental rebranding efforts and firm wide Executive programs.

• Lead designer and project manager for production based deliverables including video, animation, audio and editing needs. • Conceptualized brands and designed marketing deliverable prototypes • Created storyboards, interface designs and production graphics• Implemented ticketing system to track requests and status and facilitate billing processes• Researched vendors for competitive pricing• Project lead for development and rollout of interdepartmental website redesign efforts