*Currently managing over 17+ groups on Selerix with a total of over $60 million annual premium as well as numerous cases on Ease and Employee Navigator.-Case build setup of new/existing client’s employee benefit programs for annual enrollment as well as ongoing enrollments throughout the year in various enrollment platforms (Selerix, Ease, Employee Navigator).-Reviews and interprets group specifics, insurance plan structure, eligibility, and employee census data information.-Analyzes project specifications to set case parameters on the enrollment platforms.-Collaborates daily with implementation, sales, underwriting as well as human resource team members to resolve any case enrollment issues.-Configures and deliver census data to carriers via file feeds through SFTP connections for annual enrollment as well as for on going maintenance files.-Works with broker agencies to provide an easy and seamless enrollment experience for employees.-Provides insight and suggestions for initiatives that would be beneficial during the enrollment processes.-Provides training to various types of end users – Administration, Servicing Agents, Employees, etc.-Day to day contact for groups to reach out to with any questions or issues with the system or while working in the platforms.

-Managed and administered Learning Management System; managed learner profiles, class assignments, learner enrollments, learner completions, tracked learner satisfaction for department metrics.-Assisted in the development of tools to track organizational objectives and short and longrange project goals.-Maintained a performance management process that included: performance planning and results for assigned project and programs; advising, supporting and ensuring performance requirements, goals, measures, and assessment activities are established, met, tracked, and reported.

-Support CEO, COO, CIO, VP of Regulatory Compliance and Human Resources.-Maintained all executives’ calendars/schedules; travel arrangements -Assist with start-ups at new facilities (compiling operating and regulatory manuals).-Integral part of facility site survey team (facility audits, regulatory compliance audits, and regulatory preparedness).-Assist VP of Regulatory Compliance with annual regulatory facility evaluations.-Strategic marketing plan development and implementation-Credit card reconciliation for all executives.-Development of various Microsoft Office documents, or use at facilities for tracking of performance indicators and analyzing data.-Setup long term corporate housing in various cities in Texas for corporate executives traveling to specific locations for startups (negotiation of rates, services to be provided, terms of lease).-Responsible for coordination, setup and day to day activities for yearly management retreat (travel, lodging, executives PowerPoint presentations, meals, off site events).Human Resources-Develop and implement HR applicant system (tracking, reporting, etc).-Maintain and post for job boards to include CareerBuilder, Company website job postings, LinkedIn.-Create, distribute and track Job Descriptions, Competencies and Success Factors Performance Appraisals for all positions within company.-Created employee performance appraisal tracking system to utilize with the Success Factors Performance Appraisal form.-Worked with recruiters, job boards and various methods of recruiting; screen and interview both exempt (high level management) and non-exempt positions.-Assist with the technical training of administration/HR coordinators and remain as a resource for them to be successful in their positions.Achievements-Implemented creative/new strategic marketing plan for company.-Saved company over $4,500 from prior year on an annual project-Successfully implemented HR recruiting applicant online tracking system

-Supported VP-Transplant, Director of Abdominal Transplant & Director of Heart Failure & Heart Transplant; Managed and maintained calendars, travel, and expense reports for VP, Director’s and Manager’s. -Responsible for arranging monthly travel arrangements for staff traveling to off-site clinic locations. -Coordinated all transplant meetings (i.e. scheduling, A/V setup, catering).. -Managed and maintained all departmental policies and procedures and compliance with government regulations; ensured staff has been educated on all applicable policies and procedures. -Coordinated all new contracts and contract renewals with physicians and physician groups under solid organ transplant program required by government transplant regulatory organizations. -Responsible for all department accounts payable and Capital Expenditure Requests; department equipment requests, supply ordering, construction requests, special projects requiring financial clearance. -Responsible for daily payroll for over 90 transplant staff members -Consulted on special projects to help streamline processes in clinic to increase patient satisfaction/perception, clinic volume, community outreach programs and social media projects.-Investigated administrative concerns or problems; made recommendations for action, improving department administrative operations. -Standardized and managed all patient education materials given to potential transplant recipients and potential donors; oversaw that all administrative staff adhered to the current government regulations regarding communication with patients and patient education materials. -Represented transplant program on community awareness boards with outside transplant organizations.Achievements-Updated strategic community awareness program for department.-Saved department $4,000 on collateral marketing materials for entire program-Updated all department materials to ensure they were in complete compliance with regulatory organizations.

- Provided administrative support to Vice President of Construction and handled special projects as requested.- Managed project submittal process for corporate construction department, maintained complete and organized files for f each project.- Provided technical and administrative/clerical support to Project Directors by assisting other Project Coordinators in preparing documents for new construction and/or renovation projects.- Coordinated all Vice President’s U.S. and international travel- Handled daily/weekly/monthly meeting scheduling and preparation for department.Achievement-Overhauled their paper filing system (compiled of over 400+ projects).-Organized paper filling system to be better organized and simpler to find things

- Provided administrative support to President, Senior Vice President and Senior Advisors.- Interacted with all executives in coordinating meetings, presentations, and reports for prospective and existing clients.- Communicated directives of executives to appropriate parties; performed contact outside organization to give/receive information; performed follow-up; composed correspondence to inquiries; independently composed correspondence concerning routine matters.- Assigned as liaison with prospective locations and client’s high-level staff, utilizing appropriate judgment to ensure maintenance of strict confidentiality in coordinating location visits.- Set up/maintained a variety of confidential records and files; compiled wide ranging data into coherent Excel form for ease of understanding; followed an organized filling/document management process for electronic and paper documents.- Managed logistics operations of all domestic and international travel for senior management; extremely intricate travel planning which required retroactive and proactive thinking; anticipated and negotiated solutions for potential travel issues.- Managed, scheduled and monitored schedules for all senior management.Achievement-Did financial cost comparison on office supply vendors and was able to save company between $100-$200/month on supplies.-Organized all project files from the previous 10 years to ensure all documents required were in files.