Dana Klein Email & Phone Number

Petaẖ Tiqwa, Central, Israel

Tel Aviv, Israel

Israel

* Responsible for operating and managing the information system* Operating irregular finance transactions that require manual resolve with strict deadlines* Provide solutions with high-level management approval and intra organization interfaces* Part of a project team that develop, define, and upgrade new and existing software systems in a continuous improvement process which significantly improved efficiency* Responsible for generating data reports, and training new staff* Responsible for the department social events (birthdays, field trips, offsite activities)

Bene Beraq, Tel Aviv, Israel

* Responsible for managing the professional information and database of the department* Reorganized and rewrite the whole department workflow procedures * Worked with external vendors and company’s different departments on reports and database system upgrades* Trained new users of the system

* Responsible for providing solutions for Visa and MasterCard Chargeback inquiries for overseas transactions* Represented the company's card holders to the world center during transactions disputes* Writing and translating of the justification arguments according to Visa and MasterCard regulations* Translate and introduce the new laws and regulations of world centers* Responsible for training existing and new staff members

* Provide approvals for transactions that require special approval * provide services for lost or stolen cards and follow up claims* Responsible for transactions between credit card accounts to external accounts

* Responsible for the assignment of 300 representatives to 4 different call centers based on qualifications and needs* Provide periodic reporting and analysis of the collected data * Defined the requirements for a new assignment system