Dana Adams Email & Phone Number

Having worked in customer service all of my career and understanding the role the customer plays in overall success my philosophy is "do the right thing". • It is about learning who your customer is and treating each customer with respect and dignity while being accountable to a company’s objective. • We do not succeed in a silo, when we work collaboratively to achieve customer satisfaction and job satisfaction we create a thriving culture where people want to work and exceed customer expectations. • It is working collaboratively and understanding strategy and company philosophy while implementing at the front line from theory to practical application. I like to win. Winning involves:• When we meet or exceed our customers' expectations.• When those who work for me succeed.• When those I work with succeed.• When those above me succeed.I am a dynamic professional with extensive expertise in world class customer service, maintaining high levels of morale, transitions and vendor management. I consistently focus on enhanced customer satisfaction, increased program utilization, and cost savings. Managing to key metrics and maintaining positive relationships with stakeholders, partners and vendors allows for successful collaboration. Remaining client focused with strong networking and relationship building abilities allows for a winning team. Identification and implementation of efficiency and lead-through transitions enhances corporate objectives and service. Authentic, outgoing, accountable and energetic with a results oriented attitude leads to winning. • Customer vendor management program • Contract negotiations• Coordination of work and activities • Performance feedback • Infrastructure and problem solving • Employee relations and mentoring• Training and development • Data analysis

Listed skills include Insurance, Claim, Subrogation, Customer Service, and 46 others.

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  University Of Washington

  Psychology